Insurance Renewal & Retention Specialist

CAMPERS INN INC; Seffner (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Ongoing career development

Comprehensive health and welfare plan

Fair and competitive compensation

Job summary

Campers Inn RV Insurance LLC is seeking an Insurance Customer Service Representative to support policy servicing and renewal efforts in Seffner, FL. This full-time, inbound-facing role helps existing policyholders with billing and coverage questions, with a focus on saving at-risk policies.

The CSR will document all interactions, provide renewal outreach, and contribute to a customer-centric service culture with opportunities for development and a competitive benefits package.

Qualifications

• 1+ years of customer service experience in insurance, financial services, or related professional environment.
• Strong written and verbal communication skills with a warm, professional service approach.
• High attention to detail and strong organizational habits; this role touches active policies and documentation accuracy matters.
• Ability to manage multiple priorities in a fast-moving, deadline-driven environment.
• Proficiency with agency management systems or CRM platforms; EZLynx experience preferred.

Responsibilities

• Serve as the primary inbound contact for existing policyholders with questions, billing issues, or coverage inquiries.
• Act as a backup acknowledgment contact for inbound quote requests when agents are occupied; follow up if a quote submission is not acknowledged promptly.
• Resolve routine requests independently; escalate issues that require agent involvement with a complete summary of the situation.
• Log every customer interaction in the agency management system; no contact goes unrecorded.
• Proactively contact policyholders 45 and 30 days before renewal to confirm coverage and secure renewals.
• Identify customers whose coverage needs may have changed and flag cross-sell opportunities to the assigned agent.
• Track renewal outreach completion rate weekly and report results to agency leadership.
• Attempt to retain every policy at risk of cancellation by reviewing coverage options and payment plans.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

CRM familiarity

Tools

EZLynx

Job description

Campers Inn RV Insurance LLC is seeking an Insurance Customer Service Representative to support policy servicing and renewal efforts in Seffner, FL. This full-time, inbound-facing role helps existing policyholders with billing and coverage questions, with a focus on saving at-risk policies.

The CSR will document all interactions, provide renewal outreach, and contribute to a customer-centric service culture with opportunities for development and a competitive benefits package.