Insurance Customer Service Representative (CSR)

CAMPERS INN INC; Seffner (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Ongoing career development

Comprehensive health and welfare plan

Fair and competitive compensation

Job summary

Campers Inn RV Insurance LLC is seeking an Insurance Customer Service Representative to support policy servicing and renewal efforts in Seffner, FL. This full-time, inbound-facing role helps existing policyholders with billing and coverage questions, with a focus on saving at-risk policies.

The CSR will document all interactions, provide renewal outreach, and contribute to a customer-centric service culture with opportunities for development and a competitive benefits package.

Qualifications

• 1+ years of customer service experience in insurance, financial services, or related professional environment.
• Strong written and verbal communication skills with a warm, professional service approach.
• High attention to detail and strong organizational habits; this role touches active policies and documentation accuracy matters.
• Ability to manage multiple priorities in a fast-moving, deadline-driven environment.
• Proficiency with agency management systems or CRM platforms; EZLynx experience preferred.

Responsibilities

• Serve as the primary inbound contact for existing policyholders with questions, billing issues, or coverage inquiries.
• Act as a backup acknowledgment contact for inbound quote requests when agents are occupied; follow up if a quote submission is not acknowledged promptly.
• Resolve routine requests independently; escalate issues that require agent involvement with a complete summary of the situation.
• Log every customer interaction in the agency management system; no contact goes unrecorded.
• Proactively contact policyholders 45 and 30 days before renewal to confirm coverage and secure renewals.
• Identify customers whose coverage needs may have changed and flag cross-sell opportunities to the assigned agent.
• Track renewal outreach completion rate weekly and report results to agency leadership.
• Attempt to retain every policy at risk of cancellation by reviewing coverage options and payment plans.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

CRM familiarity

Tools

EZLynx

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Insurance Customer Service Representative (CSR)

Full Time Location Campers Inn RV Insurance LLC, Seffner, FL, US

7 days ago Requisition ID: 10815

Salary Range: $16.00 To $18.00 Hourly

Campers Inn RV is looking for an Insurance Customer Service Representative to support the agency's policy servicing and retention efforts. This is a customer-facing, inbound-focused position responsible for assisting existing policyholders with billing and coverage questions, driving renewal outreach, and helping save at-risk policies before they cancel.

At Campers Inn RV, we’re more than a dealership-we’re a team driven by purpose, innovation, and a commitment to helping people enjoy the RV lifestyle and find their AWAY. Our vision is to be the RVer’s Trusted Resource for our employees, customers, and partners, and to lead the industry through forward-thinking ideas and positive change. As we continue to expand across the country and prepare for global growth, we’re proud to offer meaningful career paths, strong development opportunities, and the chance to make a real impact in the communities we serve.

Founded in 1966 by Art and Fran Hirsch, Campers Inn RV has grown into the Nation’s Largest Family-Operated RV Dealership, with nearly 50 locations in over 20 states. Our family-focused roots still guide us today, treating every employee and customer with fairness, respect, and genuine care. We believe in living our core values of Integrity, Teamwork, Continuous Improvement, and Sustainability in everything we do.

Our dedication to excellence has earned us national recognition. Since 2010, we’ve been named a Top 50 RV Dealership in the U.S. every year and were recently honored by RVBusiness as one of the Top 5 Blue Ribbon RV Dealerships in the industry.

Join Campers Inn RV and be part of a company where your career can grow, your contributions are valued, and your work truly makes a difference.

What We Offer

• Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare planto all full-time employees (30+ hours/week), including:
  • Major Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance (Basic, Supplemental, Spouse, and Child available)
  • Employee Assistance Program (EAP)
  • Paid Time Off
  • Qualified retirement plan (401k) with Employer Match
• Fair and competitive compensation

Essential Job Functions

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the primary inbound contact for existing policyholders with questions, billing issues, or coverage inquiries
• Act as a backup acknowledgment contact for inbound quote requests when agents are occupied; if a quote submission has not been acknowledged within a few minutes of receipt, send a confirmation on the agency's behalf and notify the assigned agent - no F&I manager should ever be left wondering whether their submission was received
• Resolve routine requests independently; elevate issues that require agent involvement with a complete summary of the situation
• Log every customer interaction in the agency management system without exception; no contact goes unrecorded
• Proactively contact policyholders 45 and 30 days before renewal to confirm coverage, update account information, and secure the renewal
• Identify customers whose coverage needs may have changed and flag cross-sell opportunities to the assigned agent
• Track renewal outreach completion rate weekly and report results to agency leadership
• Attempt to retain every policy at risk of cancellation by reviewing coverage options, presenting payment plan alternatives, or exploring competitive carrier options
• Document all save attempts in the agency management system regardless of outcome
• Alert agency leadership when cancellation volume trends upward week over week; early identification protects the agency's renewal rate

Routine Documentation

• Fulfill certificate requests, ID card requests and coverage verification letters promptly; same-business-day turnaround with a target of under two hours when possible
• Coordinate with the assigned agent on any documentation that requires policy changes or direct carrier contact

Customer Satisfaction

• Approach every interaction with the goal of leaving the policyholder confident that the agency is responsive, knowledgeable, and on their side
• Escalate any customer complaint or service failure to agency leadership within the same business day; no dissatisfied customer sits unresolved

Continuing Education

• Complete all continuing education requirements applicable to any insurance license or designation held; CE is a personal professional obligation and must be met on time without exception
• Stay current on carrier updates, policy servicing changes and regulatory developments that affect how customer inquiries and renewals are handled

Qualifications

Required

• 1+ years of customer service experience in insurance, financial services, or related professional environment
• Strong written and verbal communication skills with a warm, professional service approach
• High attention to detail and strong organizational habits; this role touches active policies and documentation accuracy matters
• Ability to manage multiple priorities in a fast-moving, deadline-driven environment
• Proficiency with agency management systems or CRM platforms; EZLynx experience preferred

Preferred

• Active Property & Casualty (P&C) Producer License or willingness to obtain
• Experience in a policy servicing, renewal, or retention-focused role
• Familiarity with personal lines insurance products including auto, homeowners, renters, and specialty lines
• CISR designation or active pursuit

Camper’s Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.