Insurance Receptionist

gobravvo; City of Elmira (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Licensing opportunities

Flexible scheduling

Job summary

gobravvo in Elmira, NY, seeks an Insurance Receptionist to greet clients, manage calls, schedule appointments, and support policy processing. You will be trained to handle licensing opportunities and maintain accurate customer records.

This independent contractor agent role offers a collaborative environment, on-the-job training, and potential for licensing advancement within the agency.

Qualifications

• Property and casualty license or ability to obtain one.
• Prior experience in customer service preferred.
• Detail-oriented and self-motivated.
• Ability to learn and use computer functions efficiently.

Responsibilities

• Greet and assist customers in person and over the phone.
• Schedule appointments and manage office communications.
• Answer customer inquiries and route calls as needed.
• Update customer records and process payments.
• Maintain a positive first impression for the office.
• Support general administrative tasks and office organization.
• Respond to questions regarding insurance availability, eligibility, coverages, policy changes, and billing.
• Assist in developing leads and marketing products and services.

Skills

Customer service

Phone etiquette

Scheduling

Data entry

Communication

Tools

Office software

CRM systems

Job description

The role of Insurance Receptionist is an integral part of a professional insurance office environment, offering a rewarding opportunity for those interested in supporting customers and contributing to the daily operations of a dynamic team. As an Insurance Receptionist, you will be the first point of contact for clients, providing essential administrative and customer service support to ensure the smooth functioning of the office. This position is ideal for individuals who value meaningful work, enjoy collaborative team settings, and are eager to develop their skills within the insurance industry.

Working as an Insurance Receptionist in Elmira, NY, you will have the chance to gain valuable industry experience, learn about insurance products and services, and develop professional skills that can lead to future career growth. This role involves a blend of administrative responsibilities, customer service, and support for agency operations. You will be trained to handle a variety of tasks, such as greeting customers, managing communications, and assisting in scheduling and policy processing. The work environment is supportive and energetic, with a focus on both personal and professional development.

The Insurance Receptionist position is designed for individuals who are detail-oriented, self-motivated, and dedicated to delivering high-quality customer service. You will play a key role in maintaining positive relationships with clients, ensuring their inquiries are addressed promptly, and supporting the overall goals of the agency. The agency values a collaborative team culture and offers opportunities for advancement within the organization.

Insurance Receptionists are essential to ensuring that every client interaction is handled professionally and efficiently. Your role will include responsibilities such as answering and directing phone calls, scheduling appointments, updating customer records, and providing information about insurance policies and services. Through on-the-job training and support, you will be equipped to handle various customer service scenarios and administrative tasks with confidence.

As part of the agency, you will have access to paid time off, opportunities for insurance licensing, and growth potential. The agency is committed to helping you achieve your career goals while maintaining a healthy work-life balance. The positive work environment in Elmira, NY, offers a unique blend of professional growth and personal fulfillment.

Insurance Receptionist - Summary

• Front-line administrative and customer service support in a professional insurance office
• Opportunity to gain insurance industry experience and professional development
• Collaborative team environment with a focus on growth and advancement

Duties & Responsibilities

• Greet and assist customers both in person and over the phone
• Schedule appointments and manage office communications
• Answer customer inquiries, providing accurate information and routing calls as needed
• Update customer records and process payments
• Maintain a positive first impression for the office
• Support general administrative tasks and office organization
• Respond to questions regarding insurance availability, eligibility, coverages, policy changes, and billing
• Assist in developing leads, identifying customer needs, and marketing products and services

Salary & Benefits

• Competitive hourly compensation based on experience and licensing
• Paid time off for vacation, personal, and sick days
• On-the-job training with insurance licensing opportunities
• Valuable industry experience and professional growth potential
• Flexible scheduling options

Qualifications & Requirements

• Property and Casualty license (or ability to obtain one)
• Prior experience in customer service preferred
• Demonstrated ability to meet goals and quotas preferred
• Detail-oriented and self-motivated
• Ability to learn and use computer functions efficiently

Ideal Candidate Snapshot

• Friendly and professional demeanor with strong communication skills
• Adaptable team player who is proactive and reliable
• Committed to delivering exceptional customer service
• Interested in advancing within the insurance industry
• Organized, punctual, and attentive to detail

Other Relevant Information

• This position is with an independent contractor agent, not with the parent insurance company
• Employment is contingent upon the successful completion of required licensing and training
• No guarantee of future agency position with the parent insurance company; regular selection process applies
• Agency employees are not considered employees of the parent insurance company
• Welcoming work environment in Elmira, NY, offering both professional growth and community engagement