Insurance Personal Lines Customer Service Agent

First United Bank; Edmond (OK); Hybrid; USD 40,000 - 60,000; Full time

Job summary

First United Bank is seeking an Insurance Personal Lines Customer Service Agent to assist our customers and maintain policy retention. This role involves service to the Personal Lines Book of Business, handling claims, billing inquiries, and providing support for sales agents.

The ideal candidate will have strong communication skills, industry knowledge, and a preferred insurance license. The position requires being onsite four days a week in our Edmond, Oklahoma office, with the opportunity to work remotely one day per week.

Qualifications

• Industry knowledge preferred.
• Ability to perform each essential duty satisfactorily.
• Obtain and maintain applicable licensing.

Responsibilities

• Service Personal Lines Book of Business.
• Handle claims, endorsements, billing, and cancellations.
• Assist sales agents and issue new business policies.

Skills

Proficient in PC operating systems

Microsoft Office

Insurance knowledge

Communication skills

Education

College degree preferred

Insurance License preferred

Tools

Agency management system

Comparative rater

DocuSign

RightFax

Job description

Insurance Personal Lines Customer Service Agent

The primary role of a personal lines customer service agent is to assist our customers. This position is essential in maintaining our current customers and directly affects our policy and premium retention rates. This position is also considered support staff for our sales agents.

Major Duties and Responsibilities

• Service Personal Lines Book of Business
• Endorsements
• Billing/payments (monthly installments, questions & mortgage down payments)
• Claims
• Renewal Tracking
• Cancellation tracking and process (pending and cancelled)
• Underwriting issues on policies
• Remarkets
• Quote account rounds for existing PL business
• Secondary in issuing PL New Business Policies
• Backup for support and quoting new business

Additional Duties and Responsibilities

• Primary in answering incoming calls
• Distribute mail when needed

Employee Specifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• College degree preferred
• Industry knowledge preferred
• Insurance License preferred
• Obtain and maintain applicable licensing

Technical/Functional Competencies

• Proficient in PC operating systems
• Microsoft office
• Carrier websites
• Agency management system
• Comparative rater
• DocuSign
• RightFax

Location and Schedule

This position follows a 4‑1 workweek and is an in‑office role based in our Plano, Texas office. Employees are expected to be on‑site four days per week and may work remotely one day per week.

EEO Statement

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law. If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at [e-mail] for assistance.