Customer Service Insurance Professional (Personal Lines)

Frankenmuth Insurance Company; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Frankenmuth Insurance Company is seeking a Customer Service Insurance Professional (Personal Lines) in the United States. The role involves front line underwriting, assisting policyholders and agents, and identifying cross-sell opportunities while ensuring accurate endorsements and quotes.

Responsibilities include handling inquiries, processing policy changes, and maintaining thorough records. A valid Property & Casualty license is required, with 2–4 years of related experience or an equivalent

Qualifications

• Two to four years related experience and/or training.
• Associate's degree (A.A.) from two-year college/technical school; or equivalent combination of education and related experience/training.
• Property & Casualty License required.
• Ability to work legally in the United States; no visa sponsorship is available.

Responsibilities

• Builds and maintains relationships with customers and agents; respond to inquiries about insurance availability and policy coverages.
• Follow up with policyholders regarding underwriting requests to issue new business or endorsements.
• Complete Replacement Cost Estimator (RCE) on homeowner coverage changes.
• Communicate with customers, agents and vendors in written, verbal and electronic form.
• Record detailed notes of interactions and transactions for inquiries, quotes, issuance and actions taken.
• Identify sales opportunities and upsell or cross-sell Personal Lines products.

Skills

Customer service

Communication

Sales

Underwriting

Teamwork

Education

Associate's degree (A.A.)

Job description

Customer Service Insurance Professional (Personal Lines)

United States

Job Description

Summary: Under moderate supervision and following standard procedures with some independent judgment is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of all Personal Lines products, company forms and programs. Front line underwriting of current business. Proactively identify cross sell and upsell opportunities from existing business and thoroughly underwrite the risk at time of quote, binding and issuance. Defined underwriting authority for rewrites. Communicate effectively with policy holders, agents, third party individuals, vendors and team members within the customer service department.

Essential Duties and Responsibilities:

• Builds and maintains working relationship with customers and agents:
  • Supports policy holders by responding to inquiries regarding insurance availability and eligibility of policy and coverages. Complete full review of policy coverages, advise policy holders of coverage options, determine eligibility and acceptability of policy change requests
  • Follow up with policy holders regarding all necessary underwriting requests to complete a new business policy or endorsement issuance
  • Completes Replacement Cost Estimator (RCE) on any homeowner coverage changes
  • Communicates verbally, in writing, and electronically with customers, agents and vendors
  • Keeps detailed records of customer interactions and transactions, recording details of inquiries, complaints, policy quotes and issuance and general comments, as well as actions taken.
  • Field initial claims and billing inquiries
• Identifies sales opportunities for all Personal Lines insurance products:
  • Complete risk assessment of policy holder and determine eligibility
  • Completes Replacement Cost Estimator (RCE) on all new business quoted or issued
  • Reviews applications and binds coverage for customers quoted
  • Solicits sale of new or additional services or products.
• Processes policy changes such as address changes, vehicle additions, or coverage changes.
• Provide training support for team:
  • Create or modify tools/job aids utilized
  • Facilitate training of new hires and current team members
• Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Two to four years related experience and/or training; or associate's degree (A.A.) from two-year college/technical school; or equivalent combination of education and related experience/training.

Certificates, Designations and Licenses:

Property & Casualty License required.

A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.