Insurance Operations Specialist

NightOwl Consulting; United States; Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

Above market pay

HMO Day 1

Government benefits

Quarterly incentives

Company events

Career growth training

Company culture

Equipment allowance

Job summary

NightOwl Consulting seeks an Insurance Operations Specialist to support Personal Lines, Commercial Lines, and Account Management with policy servicing, processing, documentation, and back-office operations.

This non-customer-facing role requires strong organization, process discipline, and comfort working across multiple insurance workflows while supporting internal stakeholders such as Account Managers, Loan Officers, and Operations.

Qualifications

• Previous experience in insurance operations, policy processing, or account support.
• Familiarity with personal and/or commercial lines insurance.
• Strong attention to detail and ability to follow established workflows.
• Comfortable handling documentation, audits, and data accuracy tasks.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with agency management systems is a plus (EZL or similar).
• Reliable, organized, and able to work independently with minimal supervision.

Responsibilities

• Policy Servicing & CSR Support (Non-Customer Facing).
• Process mortgagee clause updates and billing tweaks.
• Add or remove coverage, drivers, and vehicles; update VINs.
• Audit accounts, collect signatures, and process deadlines.
• Support Account Managers and Loan Officers; handle COIs and ACORD forms.
• Complete policy checks, endorsements, and post-bind documentation.
• Track licenses, reconcile commissions, and assist with back-office tasks.

Skills

Insurance operations

Policy processing

Account support

Attention to detail

Data accuracy

Task prioritization

Agency management systems

Tools

EZL

Job description

We are seeking a detail-oriented Insurance Operations Specialist to support our Personal Lines, Commercial Lines, and Account Management teams. This is a non-customer-facing role focused on policy servicing, processing, documentation, and back-office insurance operations. The ideal candidate is organized, process-driven, and comfortable working across multiple insurance workflows while supporting internal stakeholders such as Account Managers, Loan Officers, and Operations.

Key Responsibilities

• Policy Servicing & CSR Support (Non-Customer Facing)
• Process mortgagee clause updates
• Add or remove scheduled coverage
• Follow up on policy discounts
• Make policy edits and corrections (e.g., personal contact information)
• Update billing information, including payment plan changes
• Process policy cancellations
• Review and identify policy changes and assigned tasks (e.g., EZL tasks)
• Add or remove drivers and vehicles
• Update VINs and correct policy details
• Add or update loss payee information
• Account Manager Support
• Process new insurance requests from Loan Officers
• Quote new business as requested
• Assist with policy closing tasks, including: Sending applications for signature
• Auditing accounts for proper signatures and trailing documents
• Completing endorsement checklists and obtaining required signatures
• Collecting auto payment information
• Binding auto, home, and umbrella policies and sending post-bind documentation to insureds
• Submitting required documents to Loan Officers or Processors for loan closings
• Administrative & Operations Support
• Track and monitor insurance licenses
• Assist with accounting, bank reconciliation, and billing tasks
• Track and reconcile commissions
• Commercial Lines Support (Non-Customer Facing)
• Complete Certificates of Insurance (COIs)
• Order loss runs
• Perform policy checking and audits
• Complete ACORD forms and supplemental applications
• Update billing information and payment plans
• Process cancellations
• Quote new commercial business
• Audit accounts for proper signatures and documentation
• Follow up on trailing documents
• Perform IVANS download reconciliation

Skills, Knowledge and Expertise

• Previous experience in insurance operations, policy processing, or account support
• Familiarity with personal and/or commercial lines insurance
• Strong attention to detail and ability to follow established workflows
• Comfortable handling documentation, audits, and data accuracy tasks
• Ability to manage multiple tasks and prioritize effectively
• Experience working with agency management systems is a plus (e.g., EZL or similar)
• Reliable, organized, and able to work independently with minimal supervision

Benefits

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives Quarterly
• Company Events
• In-depth training for career growth
• Great Company Culture and HR experience
• 1,000 PHP De Minimis Equipment and software provided