Commercial Insurance Customer Service Representative

Kamer Agency - Farm Bureau; Holland (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Kamer Agency - Farm Bureau in Holland, Michigan, is seeking a detail-oriented professional to join our commercial insurance team. In this role, you'll manage end-to-end processing of commercial policies, ensuring exceptional service to business partners. Responsibilities include client relationship management, documentation processing, renewal support, policy auditing, and endorsement management. Candidates must obtain a P/C license within 90 days and demonstrate strong attention to detail and multitasking abilities. A competitive salary and benefits are offered.

Qualifications

• Must obtain P/C license within 90 days of hiring.
• Ability to navigate agency management systems.
• Extreme attention to detail and ability to handle high-stakes business accounts.

Responsibilities

• Act as a point of contact for business clients regarding coverage inquiries.
• Issue Certificates of Insurance (COIs) and other documents.
• Prepare renewal applications and summaries of insurance.
• Review policy audits for accuracy.
• Process complex endorsement requests.
• Maintain precise records of all client interactions.

Skills

Attention to detail

Multitasking

Relationship management

Tools

Agency management systems

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Job Summary

We are looking for a detail-oriented professional to join our commercial insurance team. You will work with clients, producers, and carriers, managing the end-to-end processing of commercial policies while delivering exceptional service to our business partners.

Key Responsibilities

• Service & Relationship Management: Act as a point of contact for business clients regarding coverage inquiries, billing issues, and policy updates.
• Certificate & Documentation Processing: Issue Certificates of Insurance (COIs), Evidence of Property, auto ID cards, and binders with high accuracy and speed.
• Renewal & Marketing Support: Prepare renewal applications and summaries of insurance; request loss runs and renewal quotations from carriers.
• Policy Auditing: Review policy audits for accuracy and facilitate corrections between the client and carrier to ensure proper billing.
• Endorsement Management: Process complex endorsement requests, including adding/removing equipment, vehicles, or additional insureds.
• Data Integrity: Maintain precise records of all client interactions and transactions in the our agency management system.

Qualifications & Skills

• Licensing: Must obtain P/C license within 90 days of hiring.
• Software Proficiency: Ability to navigate agency management systems.
• Core Competencies: Extreme attention to detail, ability to handle high-stakes business accounts, and strong multitasking skills in a fast-paced environment.