Insurance Adjuster

Jobtailor; Chandler (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor is seeking an Insurance Claims Adjuster to evaluate and process insurance claims in Chandler, AZ. You will review claims for accuracy, determine coverage, and communicate settlements to customers, while maintaining detailed case documentation.

The role requires a high school diploma, an active Insurance Adjuster License, and at least 1 year of customer service experience. You will work with internal teams and external partners to ensure timely resolutions and compliance with state

Qualifications

• High School Diploma or GED.
• Insurance Adjuster License required; licensing exam passed and licensed in applicable states.
• Eligible to obtain and maintain all licenses required to perform essential functions.
• Minimum of one year of customer service or related experience.
• Strong customer service, communication, and organizational skills.
• Computer literacy in Windows; MS Office including Outlook, Excel, Word.
• Ability to work in a fast-paced environment and adapt to changing processes, systems, and business needs.
• Strong attention to detail and accuracy.
• Ability to learn new technologies, systems, and procedures.
• Ability to handle routine responsibilities while remaining flexible and responsive to changing priorities.
• Successful completion of all required training programs.
• Preferred: Associate's or Bachelor's degree.
• Preferred: Active Adjuster License.
• Preferred: Prior claims adjusting, investigation, or claims resolution experience.
• Preferred: Property & Casualty insurance claims.
• Preferred: Knowledge of insurance policy interpretation, claims handling practices, and applicable state regulations.
• Preferred: Experience using claims management systems and industry-related software.
• Preferred: Two or more years of customer service experience.
• Preferred: Prior military experience.

Responsibilities

• Investigate, evaluate, and process low to moderately complex insurance claims
• Review claim information for accuracy, completeness, and coverage applicability
• Process claim payments and communicate claim decisions and settlements to customers
• Collaborate with internal partners and external stakeholders to facilitate timely claim resolution
• Maintain accurate claim documentation and records throughout the claims lifecycle
• Contribute to departmental goals, performance metrics, and customer satisfaction objectives
• Utilize technology, systems, and claim management tools to support workflow efficiency
• Support workload surges, special projects, and catastrophe operations as needed, including working overtime during designated catastrophe events
• Develop and apply knowledge of insurance products, policy contracts, coverages, claim handling procedures, and applicable regulations
• Provide professional and empathetic customer service during potentially stressful claim situations
• Adhere to company standards for quality, compliance, attendance, and conduct

Skills

Customer Service

Communication

Attention to Detail

Organizational Skills

Adaptability

Flexibility

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Insurance Adjuster License

Active Adjuster License

Tools

Windows OS

Claims Management Tools

Microsoft Office

Job description

• Investigate, evaluate, and process low to moderately complex insurance claims
• Review claim information for accuracy, completeness, and coverage applicability
• Process claim payments and communicate claim decisions and settlements to customers
• Collaborate with internal partners and external stakeholders to facilitate timely claim resolution
• Maintain accurate claim documentation and records throughout the claims lifecycle
• Contribute to departmental goals, performance metrics, and customer satisfaction objectives
• Utilize technology, systems, and claim management tools to support workflow efficiency
• Support workload surges, special projects, and catastrophe operations as needed, including working overtime during designated catastrophe events
• Develop and apply knowledge of insurance products, policy contracts, coverages, claim handling procedures, and applicable regulations
• Provide professional and empathetic customer service during potentially stressful claim situations
• Adhere to company standards for quality, compliance, attendance, and conduct

Requirements

• High School Diploma or GED
• Insurance Adjuster License required; must successfully pass the required licensing examination and become licensed in all applicable states
• Must be eligible to obtain and maintain all licenses required to perform the essential functions of the role
• Minimum of one (1) year of customer service, customer contact, or related experience
• Strong customer service, communication, and organizational skills
• Computer literacy in a Windows operating environment
• Working knowledge of Microsoft Office applications, including Outlook, Excel, and Word
• Ability to work effectively in a fast-paced environment and adapt to changing processes, systems, and business needs
• Strong attention to detail and commitment to accuracy
• Ability to learn new technologies, systems, and procedures
• Ability to handle routine responsibilities while remaining flexible and responsive to changing priorities
• Successful completion of all required training programs
• Preferred: Associate's or Bachelor's degree
• Preferred: Active Adjuster License
• Preferred: Prior claims adjusting, investigation, or claims resolution experience
• Preferred: Experience handling Property & Casualty insurance claims
• Preferred: Knowledge of insurance policy interpretation, claims handling practices, and applicable state regulations
• Preferred: Experience using claims management systems and industry-related software
• Preferred: Two or more years of customer service experience
• Preferred: Prior military experience

Core Competencies

Demonstrates expertise in processing insurance claims, including evaluating claim information, maintaining documentation, and adhering to compliance standards. Proficient in customer service and communication, with a strong focus on accuracy and efficiency in a fast-paced environment.

Highest-signal resume keywords

• Insurance Adjuster License
• Claims Management Systems
• Customer Service Experience
• Attention to Detail
• Microsoft Office Applications

Hard Skills

• Claims Processing
• Insurance Policy Interpretation
• Claims Handling Procedures
• Regulatory Knowledge
• Workflow Efficiency

Soft Skills

• Communication Skills
• Organizational Skills
• Empathetic Customer Service
• Adaptability
• Flexibility

Certifications & Qualifications

• Insurance Adjuster License

Industry Keywords

• Property & Casualty Insurance
• Claims Resolution
• Insurance Products
• Claim Documentation
• Customer Satisfaction Objectives

Tools & Technologies

• Claims Management Tools
• Windows Operating Environment