Insurance Office Receptionist & Client Services Pro

State Farm; Forest City (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

J. Hubbard - State Farm Agent is seeking a friendly receptionist to greet customers, manage scheduling, and handle inquiries. This role supports a team in delivering exceptional customer service and building customer relationships within the State Farm agency.

The ideal candidate will be organized, detail-oriented, and capable of engaging in sales conversations while maintaining accurate customer records and handling administrative tasks.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Tools

CRM systems

Microsoft Office

Job description

J. Hubbard - State Farm Agent is seeking a friendly receptionist to greet customers, manage scheduling, and handle inquiries. This role supports a team in delivering exceptional customer service and building customer relationships within the State Farm agency.

The ideal candidate will be organized, detail-oriented, and capable of engaging in sales conversations while maintaining accurate customer records and handling administrative tasks.