Insurance Office Manager | Client-Focused Ops (Remote)

Darryl Brooks - State Farm Agent; Lawrenceville (GA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Remote work opportunities

Job summary

Darryl Brooks - State Farm Agent in Lawrenceville, GA seeks an Office Manager to help run the agency’s operations and deliver excellent customer experiences. You will implement office policies, support the team, and coordinate insurance and financial services offerings.

This role emphasizes organization, proactive problem-solving, and teamwork. Prior customer service experience and licenses in Property & Casualty and Life & Health are valued.

Qualifications

• Excellent communication skills in writing, speaking, and listening.
• Highly organized and detail-oriented.
• Experience in customer service required.
• Experience in managing customer service preferred.
• Proactive in problem-solving.
• Able to work in and manage a team environment.
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment.
• Have a Property and Casualty License.
• Have a Life and Health License.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, coverage, changes, transfers, and billing.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

Skills

Communication

Organization

Detail-oriented

Customer service

Teamwork

Problem-solving

Collaboration

Adaptability

Fast-paced environment

Tools

Windows

Job description

Darryl Brooks - State Farm Agent in Lawrenceville, GA seeks an Office Manager to help run the agency’s operations and deliver excellent customer experiences. You will implement office policies, support the team, and coordinate insurance and financial services offerings.

This role emphasizes organization, proactive problem-solving, and teamwork. Prior customer service experience and licenses in Property & Casualty and Life & Health are valued.