Client Concierge - Receptionist

Americas Rehab Campus; Tucson (AZ); On-site; USD 34,000 - 40,000; Full time

Job summary

Americas Rehab Campus is seeking an Evening Receptionist to greet visitors, handle phones, and support admissions in a fast-paced healthcare setting. You will maintain security, logs, and confidentiality while coordinating with clinical and administrative teams during evening hours.

The ideal candidate brings strong interpersonal skills, a compassionate approach, and the ability to stay calm in high-stress situations, with prior front-desk or healthcare office experience preferred.

Qualifications

• High school diploma or equivalent required.
• CPR/FA certification and HIPAA knowledge preferred.
• Healthcare front desk or receptionist experience is advantageous.
• Strong communication and interpersonal skills; able to stay calm under pressure.

Responsibilities

• Greet and check in visitors, clients, and vendors professionally.
• Answer and direct calls, including crisis or after-hours inquiries.
• Monitor entry points for safety and compliance with visitation policies.
• Verify visitor credentials and maintain logs with confidentiality.
• Support admissions by collecting basic client information and notifying staff.
• Respond calmly to urgent or sensitive situations; assist with clerical tasks as needed.
• Coordinate interdepartmental communication during evening hours; maintain reception area.

Skills

Compassionate approach

Organizational skills

Multitasking

Conflict resolution

Attention to detail

Professional demeanor

Education

High School Diploma or Equivalent

CPR/FA Certification

HIPAA knowledge

Fingerprint Clearance Card

Tools

Microsoft Office

Scheduling systems

Email

Job description

Receptionist serves as the first point of contact for clients, families, and visitors at the facility during evening hours. This role is essential in maintaining a safe, welcoming, and professional environment while supporting clinical and administrative teams. The ideal candidate demonstrates strong interpersonal skills, discretion, and the ability to handle sensitive situations with compassion and professionalism.DUTIES AND RESPONSIBILITIESGreet and check in visitors, clients, and vendors in a courteous and professional mannerAnswer and direct incoming phone calls, including crisis or after-hours inquiriesMonitor facility entry points to ensure safety, security, and compliance with visitation policiesVerify visitor credentials and maintain accurate visitor logsProvide general information about the facility while maintaining strict confidentiality (HIPAA compliance)Support admissions team by collecting basic client information and notifying appropriate staff of arrivalsRespond calmly and effectively to urgent or sensitive situations, including intoxicated or distressed individualsPerform administrative tasks such as filing, data entry, and organizing paperworkCoordinate communication between departments during evening hoursMaintain cleanliness and organization of the reception areaAssist with light clerical duties as neededSKILLS AND COMPETENCIESCompassionate and nonjudgmental approach toward individuals in recoveryStrong organizational and multitasking abilitiesConflict resolution and de-escalation skillsAttention to detail and accuracyProfessional demeanor and appearanceWORK ENVIRONMENTFast-paced healthcare setting with frequent interaction with clients in early recoveryMay involve exposure to emotionally intense situationsRequires sitting, standing, and occasional light liftingDESCRIPTION: The Evening Receptionist serves as the first point of contact for clients, families, and visitors at the facility during evening hours. This role is essential in maintaining a safe, welcoming, and professional environment while supporting clinical and administrative teams. The ideal candidate demonstrates strong interpersonal skills, discretion, and the ability to handle sensitive situations with compassion and professionalism.DUTIES AND RESPONSIBILITIESGreet and check in visitors, clients, and vendors in a courteous and professional mannerAnswer and direct incoming phone calls, including crisis or after-hours inquiriesMonitor facility entry points to ensure safety, security, and compliance with visitation policiesVerify visitor credentials and maintain accurate visitor logsProvide general information about the facility while maintaining strict confidentiality (HIPAA compliance)Support admissions team by collecting basic client information and notifying appropriate staff of arrivalsRespond calmly and effectively to urgent or sensitive situations, including intoxicated or distressed individualsPerform administrative tasks such as filing, data entry, and organizing paperworkCoordinate communication between departments during evening hoursMaintain cleanliness and organization of the reception areaAssist with light clerical duties as neededSKILLS AND COMPETENCIESCompassionate and nonjudgmental approach toward individuals in recoveryStrong organizational and multitasking abilitiesConflict resolution and de-escalation skillsAttention to detail and accuracyProfessional demeanor and appearanceWORK ENVIRONMENTFast-paced healthcare setting with frequent interaction with clients in early recoveryMay involve exposure to emotionally intense situationsRequires sitting, standing, and occasional light liftingQUALIFICATIONS, CERTIFICATIONS, AND EDUCATION REQUIREMENTS:High School Diploma or Equivalent requiredAdditional administrative or healthcare experience preferredPrevious receptionist, front desk, or customer service experience strongly preferredStrong communication and interpersonal skillsAbility to remain calm and professional in high-stress situationsBasic computer skills (Microsoft Office, email, scheduling systems)Understanding of confidentiality and privacy laws (HIPAA knowledge preferred)Reliable, punctual, and able to work independentlyMinimum two (2) years of experience in related field preferredCPR/FA Certification – to be obtained within first 30 daysFingerprint Clearance Card – have current card or show proof of applying within 7 days from hire dateHandle with Care – to be obtained within first 30 daysSuccessful clearance of pre-employment criminal/county/state background checkSuccessful clearance of pre-employment drug and alcohol testingSuccessful clearance of TB PPD testing upon hire and annual screening of TB symptomsAttending clinical oversight with BHP once every 2 weeks worked for a minimum of 2 sessions per month.Additional Notes:America’s Rehab Campus’s is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.