Insurance IT BA - Process Improvement & Liaison

Insurance Administrative Solutions, L.l.c.; Clearwater (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Insurance Administrative Solutions is a third-party provider delivering comprehensive administrative solutions to clients in the insurance industry. The Business Analyst II acts as a liaison between Operations, QA, and Technical teams to plan, conduct, and direct analysis of complex business problems, documenting functional and technical requirements and supporting project delivery.

This role may support larger projects as needed.

Qualifications

• Bachelor's degree in related field or equivalent combination of experience, education, and training.
• 2-4 years of proven Business Analyst experience required.
• Insurance background and TPA operations knowledge preferred.
• Familiarity with Microsoft Office products, especially Outlook, Excel, Word, Visio, and PowerPoint
• Experience with JIRA or similar project management software preferred.
• Ability to adapt and respond to different types of people and tasks.
• Excellent communication and documentation skills.
• Ability to multi-task, prioritize, and manage time effectively and efficiently.
• Reliable transportation and the ability to be punctual and dependable.
• Extensive experience planning, facilitating, eliciting, documentation and managing business, functional and technical requirements.
• May have agent license but no active appointments

Responsibilities

• Research, evaluate, and analyze data and workflow processes to develop business requirements and/or present recommendations on process improvement and new project requests
• Facilitate meetings across multiple departments to ensure accuracy of business and user requirements, develop test scenarios, acquire user approvals, and coordinate training
• Facilitate work sessions with technical resources and Quality Assurance to ensure all parties understand the business needs, and to discuss potential solutions, timelines, and any project dependencies
• Work independently and lead assignments/projects of low to moderate complexity
• Accept and manage changing priorities and address issues swiftly and professionally
• Provide troubleshooting and analytical support to end users or other IT staff when necessary
• Adopt the culture of responsibility and accountability for one’s own and other team members’ contributions to the success of the company
• May be involved in QA/UAT activities

Skills

Excellent communication

Documentation skills

Multi-tasking

Time management

Adaptability

Team collaboration

Problem solving

Education

Bachelor's degree in related field

Tools

JIRA

Microsoft Office

Visio

PowerPoint

Outlook

Excel

Job description

Insurance Administrative Solutions is a third-party provider delivering comprehensive administrative solutions to clients in the insurance industry. The Business Analyst II acts as a liaison between Operations, QA, and Technical teams to plan, conduct, and direct analysis of complex business problems, documenting functional and technical requirements and supporting project delivery.

This role may support larger projects as needed.