Insurance IT Business Analyst - Optimize Processes

Integrity; Clearwater (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Insurance Administrative Solutions (IAS) is seeking a Business Analyst II to bridge Operations, Quality Assurance, and Technical teams. You will plan, conduct, and document functional and technical requirements, facilitating cross‑department sessions and ensuring alignment with project timelines.

The role emphasizes data analysis, process improvement, and QA/UAT involvement, with a need for 2–4 years of BA experience and an insurance background. On-site Florida location preferred.

Qualifications

• Bachelor's degree in related field or equivalent combination of experience, education, and training.
• 2-4 years of proven Business Analyst experience required.
• Insurance background and TPA operations knowledge preferred.
• Familiarity with Microsoft Office products (Outlook, Excel, Word, Visio, PowerPoint).
• Experience with JIRA or similar project management software preferred.
• Ability to adapt and respond to different types of people and tasks.
• Excellent communication and documentation skills.
• Ability to multi-task, prioritize, and manage time effectively and efficiently.
• Reliable transportation and punctuality.
• Extensive experience planning, eliciting, documenting and managing business, functional and technical requirements.
• May have agent license but no active appointments.

Responsibilities

• Research, evaluate, and analyze data and workflow processes to develop business requirements and/or present recommendations on process improvement and new project requests.
• Facilitate meetings across multiple departments to ensure accuracy of business and user requirements, develop test scenarios, acquire user approvals, and coordinate training.
• Facilitate work sessions with technical resources and Quality Assurance to ensure all parties understand the business needs and discuss potential solutions, timelines, and dependencies.
• Work independently and lead assignments/projects of low to moderate complexity.
• Accept and manage changing priorities and address issues swiftly and professionally.
• Provide troubleshooting and analytical support to end users or other IT staff when necessary.
• Adopt the culture of responsibility and accountability for one’s own and other team members’ contributions to the success of the company.
• May be involved in QA/UAT activities.

Skills

Excellent communication

Documentation skills

Multitasking / time management

Analytical thinking

Education

Bachelor's degree in related field

Tools

JIRA

Microsoft Office

Job description

Insurance Administrative Solutions (IAS) is seeking a Business Analyst II to bridge Operations, Quality Assurance, and Technical teams. You will plan, conduct, and document functional and technical requirements, facilitating cross‑department sessions and ensuring alignment with project timelines.

The role emphasizes data analysis, process improvement, and QA/UAT involvement, with a need for 2–4 years of BA experience and an insurance background. On-site Florida location preferred.