Insurance Front Desk & Customer Care Specialist

Cody Willis - State Farm Agent; Springfield (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Flexible schedule

Paid time off

Training & development

Bonus based on performance

Opportunity for advancement

Job summary

Cody Willis - State Farm Agent is seeking a friendly, organized Receptionist to join the team. The role centers on greeting customers, scheduling, and handling inquiries while supporting insurance office operations.

Candidates should have strong communication, multitasking, and computer skills, with a willingness to engage in sales conversations and help customers explore insurance options. This is a full-time position with a flexible schedule and advancement opportunities.

Qualifications

• Experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organizational skills

Sales conversation comfort

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Cody Willis - State Farm Agent is seeking a friendly, organized Receptionist to join the team. The role centers on greeting customers, scheduling, and handling inquiries while supporting insurance office operations.

Candidates should have strong communication, multitasking, and computer skills, with a willingness to engage in sales conversations and help customers explore insurance options. This is a full-time position with a flexible schedule and advancement opportunities.