Insurance Front Desk & Customer Care Specialist

Talentify; Centralia (MO); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Job summary

Nancy Baca Agency in Missouri is seeking a friendly receptionist to warmly greet guests, manage phone lines, and coordinate office communications.

The role supports sales conversations and customer records, with training and advancement opportunities, and a collaborative team environment. Ideal candidates are organized, detail-oriented, and comfortable working in a fast-paced insurance office.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Interpersonal skills

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Nancy Baca Agency in Missouri is seeking a friendly receptionist to warmly greet guests, manage phone lines, and coordinate office communications.

The role supports sales conversations and customer records, with training and advancement opportunities, and a collaborative team environment. Ideal candidates are organized, detail-oriented, and comfortable working in a fast-paced insurance office.