Insurance Front Desk & Client Care Specialist

Dustin Tsu - State Farm Agent; Arcadia (CA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Dustin Tsu - State Farm Agent is seeking a Receptionist to join our team in Arcadia, CA. The ideal candidate will be highly organized, customer-focused, and capable of contributing to a positive, productive workplace within a local insurance office.

You will greet customers, manage scheduling, handle inquiries, and maintain records while identifying opportunities to offer insurance options. This role offers growth, training, and a supportive team culture with a work-life balance.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organizational skills

Sales conversation

Tools

Microsoft Office

CRM systems

Job description

Dustin Tsu - State Farm Agent is seeking a Receptionist to join our team in Arcadia, CA. The ideal candidate will be highly organized, customer-focused, and capable of contributing to a positive, productive workplace within a local insurance office.

You will greet customers, manage scheduling, handle inquiries, and maintain records while identifying opportunities to offer insurance options. This role offers growth, training, and a supportive team culture with a work-life balance.