Insurance Follow-Up Specialist

MED-1 SOLUTIONS; Greenwood (IN); Sur place; USD 34 000 - 52 000; Plein temps

Résumé du poste

MED-1 SOLUTIONS seeks an Insurance Follow-up Representative to ensure all processing for involved insurance policies is completed to resolve account balances, following department procedures.

The role handles correspondence, incoming calls, and contacting patients to gather insurance information to initiate billing. It requires maintaining PHI/HIPAA confidentiality and delivering quality customer service.

Schedule: Full-Time, Monday through Friday, 7 AM – 5 PM EST, in-office position.

Qualifications

• Must be organized, detail oriented, and flexible.
• Ability to perform repeated tasks with high accuracy.
• Working knowledge of CBS policies and procedures.
• Working knowledge of HIPAA and Red Flag regulations.

Responsabilités

• Obtain insurance information
• Reconcile FACS to the client system
• Ensure proper credit is given to payments or adjustments that have been posted
• Handle all correspondence.
• Review correspondence, notate accounts, and follow up if needed
• Verify correspondence is sent to be scanned on the accounts for future reference
• Tie or untie accounts as needed while working the accounts
• Attempt to resolve all patient concerns on every call
• Maintain quality customer service
• Retrieves, sustains and communicates all designated reports
• Develops and retains professional relationship insurance company representatives
• Maintains confidentiality at all times (i.e., PHI HIPAA, and HITEC)
• Supports the mission and goals of the company

Connaissances

Computer proficiency

Multi-tasking

Database learning

Description du poste

MED-1 SOLUTIONS seeks an Insurance Follow-up Representative to ensure all processing for involved insurance policies is completed to resolve account balances, following department procedures.

The role handles correspondence, incoming calls, and contacting patients to gather insurance information to initiate billing. It requires maintaining PHI/HIPAA confidentiality and delivering quality customer service.

Schedule: Full-Time, Monday through Friday, 7 AM – 5 PM EST, in-office position.