Insurance Follow Up Specialist

100 Hospital Service District No. 1 Parish of Terrebonne State of Louisiana; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

100 Hospital Service District No. 1 Parish of Terrebonne State of Louisiana is seeking an Insurance Follow-Up Specialist to manage collection activities from third-party payers and self-pay patients.

The role involves updating patient records, resolving denied accounts, and coordinating with payors and physicians to ensure accurate billing and timely payments. Candidates should have healthcare office experience and strong communication skills.

Qualifications

• High School diploma preferred.
• 3-5 years of office experience, preferably in healthcare.
• Familiarity with office automation products and healthcare patient accounting systems.
• Knowledge of healthcare collection practices.
• Familiarity with third-party agency regulations.
• Good communication and customer service skills.

Responsibilities

• Maintain and update patient records and billing information.
• Review and resolve denied or unpaid accounts.
• Process adjustments, refunds, and insurance claim refiles.
• Communicate with patients, payors, and physician offices regarding account issues.
• Set up payment arrangements and coordinate with collection agencies.
• Prioritize workload, support team members, and complete tasks accurately and on time.
• Protect confidentiality of patient and account information.

Skills

Communication skills

Customer service

Attention to detail

Team support

Education

High School diploma

Tools

Office automation

Healthcare billing software

Job description

Day (United States of America) Department: 100 - 822000 TG - Patient Accounting Position Description: The Insurance Follow-Up Specialist is responsible for collection activities from all third party, insurance payers and self-pay patients.

Key Responsibilities

• Maintain and update patient records and billing information.
• Review and resolve denied or unpaid accounts.
• Process adjustments, refunds, and insurance claim refiles.
• Communicate with patients, payors, and physician offices regarding account issues.
• Set up payment arrangements and coordinate with collection agencies.
• Prioritize workload, support team members, and complete tasks accurately and on time.
• Protect confidentiality of patient and account information.

Qualifications

• 1. High School diploma preferred.
• 2. 3-5 years office experience, preferably in a healthcare environment.
• 3. Familiarity with office automation products and healthcare patient accounting systems preferred.
• 4. Well versed in healthcare collection practices preferred.
• 5. Familiarity with third-party agency regulations.
• 6. Good communication and customer service skills.