Patient Support Representative

MultiCare Health System; United States; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

MultiCare Health System is hiring a Patient Support Representative to handle patient access and registration with exceptional customer service. You’ll perform diverse tasks, ensure HIPAA compliance, and support patients and families in a busy clinic environment.

The role emphasizes accurate data entry, insurance verification, and collaboration with financial advocates to resolve coverage issues while maintaining a welcoming lobby area.

Qualifications

• Customer-focused approach with strong communication skills.
• Ability to follow HIPAA and privacy regulations.
• Experience delivering front-line administrative support.

Responsibilities

• Obtain consents, signatures and documents from patients and verify insurance.
• Schedule appointments and collect co-pays at time of service.
• Identify coverage or self-pay issues and engage financial advocates.
• Enter patient information and scan documents in the scheduling system.
• Monitor lobby and waiting areas to maintain patient safety and cleanliness.

Skills

Customer service

Communication

HIPAA compliance

Education

High school or GED

Job description

Join a team that shares your calling At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1 Shift: Day Schedule: Clinic hours

Position Summary

The Patient Support Representative provides patient access and registration services using exceptional custom service, communication and people skills. The Patient Support Representative performs multiple tasks in a busy atmosphere and follows all federal and state laws regarding the Health Insurance Portability and Accountability Act (HIPAA) with special regards to patient privacy.

Responsibilities

• You will obtain necessary consents, signatures and documents from the patient and verify that the patient and insurance verification has been completed
• You will schedule patient appointments and collect any co-pays at the time of service
• You will identify any potential coverage issues or self-pay issues and engage the financial advocates when appropriate
• You will enter patient information and scan required documents in the computerized scheduling system
• You will monitor the order and cleanliness of the lobby and waiting areas to maintain customer safety in these areas

Requirements

• High school or GED equivalent education
• One year of experience

About Capital Medical Center

MultiCare Capital Medical Center is a 107-bed community hospital providing award-winning care to Olympia and surrounding communities. Recognized for excellence in patient safety, the hospital offers more than 20 specialties including emergency services, surgical care and a dedicated birth center — all delivered with compassion and integrity.

About the Olympia Community

As Washington’s capital, Olympia combines historic charm with natural beauty along southern Puget Sound. A stable workforce and well-supported schools complement a thriving downtown with eclectic shopping, dining and cultural experiences. Residents enjoy over 40 parks and trails, saltwater beaches and forested landscapes — perfect for outdoor enthusiasts.

Why MultiCare?

Rooted in the local community Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and Education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and Support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living Our Values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for All

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest Lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $20.27 - $29.16 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here.

About MultiCare

MultiCare is a not‑for‑profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state‑designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital. Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

Equal Employment Opportunity

MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Accommodation for External Job Applicants

If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation.

Accommodation for Current Employees

If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.