Insurance Document & Mail Specialist

The Mom Project; Franklin (WI); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Job summary

Northwestern Mutual in Milwaukee seeks an Insurance Document Associate on a contract basis to support underwriting and mail processing duties in a fast-paced environment. The role is on-site five days per week, with hours from 7:00am to 3:30pm, in office daily.

Responsibilities include processing incoming mail, supporting underwriters with document review, and ensuring accurate indexing and scanning. Requires 1–2 years of relevant experience and strong attention to detail.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of mail handling or customer service experience preferred.
• Strong ability to coordinate and prioritize work under tight time constraints.
• High accuracy; ability to work in a fast-paced environment.
• Ability to handle confidential information per privacy laws.

Responsibilities

• Identify/acknowledge receipt of all incoming mail.
• Report information to underwriter and complete required forms.
• Identify when to raise issues to Team Leader or Manager.
• Sort and distribute mail; handle printouts and FedEx tasks.
• Prepare documents for scanning and indexing; ensure correct order.

Skills

Attention to detail

Team player

Multi-tasking

Work under pressure

Education

High school diploma

Tools

SAMs system

RightFax

Job description

Northwestern Mutual in Milwaukee seeks an Insurance Document Associate on a contract basis to support underwriting and mail processing duties in a fast-paced environment. The role is on-site five days per week, with hours from 7:00am to 3:30pm, in office daily.

Responsibilities include processing incoming mail, supporting underwriters with document review, and ensuring accurate indexing and scanning. Requires 1–2 years of relevant experience and strong attention to detail.