Insurance Division, Customer Service Representative Associate Position

Pasona N A, Inc.; Costa Mesa (CA); On-site; USD 31,000 - 38,000; Full time

Job summary

Pasona N A, Inc. is seeking a Japanese-English bilingual Customer Service Representative Associate for its Insurance Division in California. The role involves daily use of Japanese and English, supporting customers by phone and email, and assisting with insurance claim processing.

Training will be provided; prior CSR experience is not required, but organizational and communication skills are essential. The position is Monday through Friday, 8:00 AM–5:00 PM with a 1-hour unpaid lunch break.

Qualifications

• Fluent Japanese speaking, reading, and writing.
• Fluent English speaking, reading, and writing.
• 1–3 years general work experience preferred; CSR experience not required.

Responsibilities

• Provide customer support by phone and email in Japanese and English.
• Request documents and information from insurance providers and related parties.
• Assist with insurance claim processing.
• Enter and maintain customer and claim information accurately.
• Provide general administrative support related to insurance operations.
• Communicate with internal teams and external contacts as needed.

Skills

Japanese language fluency

English language fluency

Windows

Microsoft Word

Excel

Tools

Windows OS

Microsoft Word

Excel

Job description

Customer Service Representative Associate – Japanese Bilingual

Work Hour：Monday through Friday8:00 AM – 5:00 PM

1-hour unpaid lunch break

Saraly：＄22.50-＄27.50（DOE）

We are seeking a Japanese-English bilingual Customer Service Representative Associate to join the Insurance Division of a well-established company.

This is a great opportunity for someone who would like to build a career in customer service and insurance while utilizing both Japanese and English on a daily basis.

Previous customer service experience is not required. Candidates with general office or professional work experience are welcome to apply.

Job Responsibilities

• Provide customer support by phone and email in both Japanese and English
• Request documents and gather necessary information from insurance providers and related parties
• Assist with insurance claim processing
• Enter and maintain customer and claim information accurately
• Provide general administrative support related to insurance operations
• Communicate with internal teams and external contacts as needed

Qualifications

• Japanese: Fluent / professional-level speaking, reading, and writing
• English: Fluent / professional-level speaking, reading, and writing

Computer Skills

• Basic proficiency with Windows, Microsoft Word, and Excel
• Comfortable using email and internet-based systems
• Typing speed of approximately 30 WPM or higher

Experience

• 1–3 years of general work experience preferred
• Previous customer service experience is not required
• Candidates who are organized, detail-oriented, and comfortable communicating with customers are encouraged to apply

Work Environment

• Supportive and friendly team environment
• Employees work diligently while maintaining a positive and approachable workplace
• Team members are available to provide support when questions arise
• Excellent opportunity to use both Japanese and English in a professional setting

Compensation

$22.50 – $27.50 per hour

Pay will be determined based on experience and qualifications.

Opportunities for future salary increases may be available based on performance and capability.