Insurance CX Agent — Onsite Training + Remote Options

TMG Insurance Services, LLC; Iowa (LA); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(K) retirement plan with company match

Medical, dental, and vision plans

Generous time-off program

Educational assistance

Job summary

TMG Insurance Services, LLC is looking for a Customer Experience Representative to join the Operations - Customer Experience department in Louisiana, Iowa. This on-site role offers a comprehensive 6-month training period focused on delivering exceptional customer service.

Successful candidates will have a High School Diploma, customer service experience, and strong communication skills. Benefits include competitive salary, 401(K) matching, and health plans tailored to your needs.

Qualifications

• 1-2 years of customer service experience in the insurance industry.
• Basic understanding of Microsoft Word, Excel, and Outlook.
• Strong written and verbal communication skills.

Responsibilities

• Acts as the first point of contact for customers, agents, and third parties.
• Completes claims and billing transactions.
• Research and analyze commercial billing scenarios.

Skills

Customer service experience

Microsoft Office skills

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Job description

TMG Insurance Services, LLC is looking for a Customer Experience Representative to join the Operations - Customer Experience department in Louisiana, Iowa. This on-site role offers a comprehensive 6-month training period focused on delivering exceptional customer service.

Successful candidates will have a High School Diploma, customer service experience, and strong communication skills. Benefits include competitive salary, 401(K) matching, and health plans tailored to your needs.