Remote CX Training Architect

One80 Intermediaries; United States; Remote; USD 52,000 - 59,000; Full time

Job summary

One80 Intermediaries is looking for a Customer Experience Training Specialist to enhance service delivery and client experience. This remote full-time role involves designing and delivering training programs, managing the Five9 system, and ensuring staff compliance with service standards.

The successful candidate will require a diploma or related field of study, 5+ years in a professional training environment, and experience in the insurance industry is preferred. Competitive salary between $52k and $59k annually.

Qualifications

• Up to 5+ years in a professional training environment with 2+ years in instructional design.
• Experience in a contact center environment with a focus on Five9 administration preferred.
• Prior experience in the insurance industry is preferred.

Responsibilities

• Designs, develops, and delivers comprehensive training programs for customer service staff.
• Manages and maintains the Five9 contact center system.
• Conducts quality audit activities to ensure compliance and a positive customer experience.

Skills

Customer service skills

Instructional design

Strong interpersonal skills

Contact center experience

Education

Diploma or related field of study

Tools

Five9

Job description

One80 Intermediaries is looking for a Customer Experience Training Specialist to enhance service delivery and client experience. This remote full-time role involves designing and delivering training programs, managing the Five9 system, and ensuring staff compliance with service standards.

The successful candidate will require a diploma or related field of study, 5+ years in a professional training environment, and experience in the insurance industry is preferred. Competitive salary between $52k and $59k annually.