Insurance Customer Support Specialist

Strunk Agency - Farm Bureau Insurance; Marysville (MI); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Life insurance

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Strunk Agency - Farm Bureau Insurance is seeking a dedicated Insurance Customer Service Representative to be the key point of contact for clients in Marysville, Michigan. This role focuses on providing timely information, addressing inquiries, and ensuring a positive customer experience. Ideal candidates will possess excellent communication skills, be detail-oriented, and demonstrate a proactive approach to problem-solving. If you thrive in a team environment and are eager to support customers, we invite you to apply.

Qualifications

• Interest in marketing products and services based on customer needs.
• Able to learn computer functions.
• Ability to work in a team environment.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Respond promptly to customer inquiries via phone and email.
• Provide information about insurance policies, coverage details, and claims processes.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Excellent communication skills - written, verbal, and listening

Detail oriented

Proactive in problem-solving

People-oriented

Job description

Strunk Agency - Farm Bureau Insurance is seeking a dedicated Insurance Customer Service Representative to be the key point of contact for clients in Marysville, Michigan. This role focuses on providing timely information, addressing inquiries, and ensuring a positive customer experience. Ideal candidates will possess excellent communication skills, be detail-oriented, and demonstrate a proactive approach to problem-solving. If you thrive in a team environment and are eager to support customers, we invite you to apply.