Insurance Customer Success & Growth Specialist

Marclion McMikle - State Farm Agent; Bloomfield (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Signing bonus

Training & development

401(k) matching

Bonus based on performance

Job summary

McMikle Insurance Agency in Connecticut is seeking a Customer Service Representative to deliver exceptional service, handle inquiries, and maintain client records. You will support the community, coordinate with the agent team, and help identify needs for additional coverage.

The role emphasizes customer relations, clear communication, and a willingness to assist while advancing within a growing State Farm agency.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Spanish speaking preferred

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.
• Pivot from service to sales by offering additional coverage/products when appropriate

Skills

Customer service

Communication

Detail-oriented

Multitasking

Spanish-speaking

Job description

McMikle Insurance Agency in Connecticut is seeking a Customer Service Representative to deliver exceptional service, handle inquiries, and maintain client records. You will support the community, coordinate with the agent team, and help identify needs for additional coverage.

The role emphasizes customer relations, clear communication, and a willingness to assist while advancing within a growing State Farm agency.