Hybrid Customer Service Team Lead

Sentry Insurance; El Paso (TX); Hybride; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Tuition reimbursement

Wellness resources

401(k) with company match

Paid time off

Parental leave

Résumé du poste

Sentry Insurance seeks a Customer Service Supervisor to lead a team delivering exceptional service. You will establish clear standards, coach staff, and drive improvements in customer interactions across multiple channels.

The role supports a hybrid work model with in-office collaboration and remote options, while focusing on data-driven decisions and adherence to insurance processes. Erin Haddaway at [e-mail] for inquiries.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 5 years in customer service or supervisory role.
• Ability to lead in a fast-paced call center.
• Ability to analyze data and communicate results.
• Knowledge of insurance processes is beneficial.

Responsabilités

• Develop and implement customer service standards.
• Coach, counsel, and motivate the customer service team.
• Improve quality by studying, evaluating and proposing ideas.
• Provide work direction to staff and schedule accordingly.
• Assist with budget preparation and control operating expenses.
• Maintain knowledge of telecommunications systems.
• Handle sensitive customer service issues with tact.

Connaissances

Leadership

Coaching

Call center leadership

Spanish

Data analysis

Formation

Bachelor's Degree or equivalent

Outils

Call center software

Telecommunication systems

Description du poste

Sentry Insurance seeks a Customer Service Supervisor to lead a team delivering exceptional service. You will establish clear standards, coach staff, and drive improvements in customer interactions across multiple channels.

The role supports a hybrid work model with in-office collaboration and remote options, while focusing on data-driven decisions and adherence to insurance processes. Erin Haddaway at [e-mail] for inquiries.