Insurance Customer Service Specialist — Growth & Impact

State Farm Agent; Midlothian (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary with performance-based incentives

Comprehensive benefits package including health insurance

Opportunities for professional development

Inclusive work environment with team-building events

Emphasis on work-life balance

Job summary

Cindy Shumaker - State Farm is seeking a Customer Service Specialist to provide exceptional customer experiences. The role involves engaging customers via various channels and assisting with policy inquiries and claims. Ideal candidates are tech-savvy with excellent communication skills.

Competitive salary of $45,000 - $60,000 annually, along with comprehensive benefits and a focus on professional development in a fun work environment.

Qualifications

• Excellent communication skills in writing and speaking.
• Familiarity with digital communication tools.
• Willingness to learn and grow in the role.

Responsibilities

• Engaging with customers through phone, email, and chat.
• Providing assistance with policy inquiries and claims.
• Collaborating with team members to resolve issues.

Skills

Excellent communication skills

Tech-savvy

Customer-oriented mindset

Ability to adapt to a fast-paced environment

Education

High school diploma or equivalent

College degree (preferred)

Tools

Digital communication tools

Social media platforms

Job description

Cindy Shumaker - State Farm is seeking a Customer Service Specialist to provide exceptional customer experiences. The role involves engaging customers via various channels and assisting with policy inquiries and claims. Ideal candidates are tech-savvy with excellent communication skills.

Competitive salary of $45,000 - $60,000 annually, along with comprehensive benefits and a focus on professional development in a fun work environment.