Insurance Customer Service Specialist — Collaborative Team

Church Mutual Insurance Company, S.I.; Merrill (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Church Mutual Insurance Company, S.I. is seeking a customer-focused professional to provide timely responses to inquiries via phone or written communication. You will process transactions, generate insurance documents, and maintain strict confidentiality while collaborating with a team.

The role requires 1–2 years of office or customer service experience, strong communication skills, and the ability to learn and use Microsoft Office and CRM systems. This position is based in Merrill, Wisconsin.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of general office or customer service experience.
• Strong verbal and written communication skills.
• Ability to learn and use Microsoft Office and other software.

Responsibilities

• Provide timely information to resolve customer concerns via phone or written inquiries.
• Enter system data to process transactions and generate insurance documents.
• Collaborate in a team to meet goals and share workload.
• Maintain confidentiality of customer information.
• Participate in trainings and team meetings.
• Suggest improvements to contact center processes.
• Stay current on company systems, forms, and procedures.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Teamwork

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Church Mutual Insurance Company, S.I. is seeking a customer-focused professional to provide timely responses to inquiries via phone or written communication. You will process transactions, generate insurance documents, and maintain strict confidentiality while collaborating with a team.

The role requires 1–2 years of office or customer service experience, strong communication skills, and the ability to learn and use Microsoft Office and CRM systems. This position is based in Merrill, Wisconsin.