Insurance Customer Service & Sales Agent

PetPlace; Ontario (CA); Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare

Parental leave

Wellness day off

Retirement plan

PTO

Job summary

Doubtless | PTZ Insurance Services Ltd. is seeking an Insurance Agent for our remote contact centre in Ontario. You will handle inbound inquiries, explain coverage details, and identify opportunities to recommend coverage that meets customer needs.

We provide training, licensing support for the Ontario OTL licence, and ongoing coaching to build skills for a career in the insurance industry. Base pay is competitive with comprehensive benefits.

Qualifications

• Two years of customer service, contact centre, or sales experience.
• Strong communication and active listening; ability to explain information clearly.
• Customer-focused mindset with willingness to learn insurance products and licensing requirements.

Responsibilities

• Handle inbound calls and contacts about pet insurance products, coverage, policy details, billing, and account information.
• Identify opportunities to recommend appropriate insurance products and support sales growth.
• Explain insurance products, policy terms, and processes clearly to help customers decide.

Skills

Customer service

Communication skills

Active listening

Sales mindset

Education

High school diploma

Post-secondary education asset

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Doubtless | PTZ Insurance Services Ltd.

Location: Remote – Ontario, Canada

Schedule: Full-time, 37.5 hours per week, Monday–Friday

About The Role

PTZ Insurance Services Ltd is looking for an Insurance Agent to join our remote contact centre team.

In this role, you’ll handle inbound customer inquiries, help pet parents understand their insurance coverage, answer questions about products and policies, and identify opportunities to recommend coverage that meets their needs.

Whether you’re bringing customer service experience or looking to begin a career in insurance, we’ll provide the training and support you need to succeed. We’ll also cover the costs of obtaining your Ontario Other Than Life (OTL) insurance agent licence, giving you the opportunity to develop valuable, transferable skills and build a foundation for a career in the insurance industry.

You’ll report to the Supervisor, Customer Service, and play an important role in delivering positive customer experiences while supporting our sales and service goals.

What You’ll Do

• Handle inbound calls and other customer contacts, responding to inquiries about pet insurance products, coverage, policy details, billing, and account information.
• Provide friendly, knowledgeable service while identifying opportunities to recommend appropriate insurance products and support sales growth.
• Explain insurance products, policy terms, and processes clearly to help customers make informed decisions.
• Research and resolve customer concerns, account discrepancies, and service issues accurately and efficiently.
• Build and maintain a strong understanding of our products, systems, procedures, and customer service standards.
• Meet established service, quality, and sales performance expectations.
• Maintain accurate customer records and follow applicable insurance regulations, compliance requirements, and internal procedures.
• Participate in training, coaching, and ongoing development to strengthen your product knowledge and professional skills.

What You’ll Bring

• At least two years of customer service, contact centre, sales, or other relevant experience.
• Strong communication and active listening skills, with the ability to build rapport and explain information clearly.
• A customer-focused mindset and a genuine interest in helping people find solutions.
• The ability to recognize sales opportunities and confidently recommend products based on customer needs.
• Strong problem-solving skills, attention to detail, and the ability to navigate multiple systems while assisting customers.
• A willingness to learn insurance products, licensing requirements, and regulatory guidelines.
• The ability to work independently in a remote environment while contributing to a collaborative team.

Insurance licensing experience is not required.

You must be eligible to obtain and maintain an Ontario OTL licence as a condition of employment.

Education

• High school diploma required
• Post-secondary education in a related field is an asset but not requirement

Training & Career Development

We want you to feel confident and supported from day one. We provide:

• Paid role-specific training to build your knowledge of our products, systems, and customer service processes.
• OTL licensing support: We provide training to help you obtain your Ontario insurance agent licence and cover the associated licensing costs.
• Ongoing coaching and development to help you build your skills, achieve your goals, and grow professionally.
• A foundation for an insurance career: Gain practical experience in insurance sales, customer service, and regulated insurance operations that can support your longer-term career development.

Work Schedule

This is a full-time, remote position with a 37.5-hour workweek, Monday through Friday. Our contact centre operates between 8:0 a.m. and 8:0 p.m. Eastern Time, and your scheduled shifts will fall within those hours.

Join Us

If you enjoy helping people, thrive in a customer-focused environment, and are interested in developing a career in insurance, we’d love to hear from you. Join Doubtless and help us make a difference for pets and the people who love them.

Base pay range: $43,000 per year.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development

Interview Technology Notice

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By continuing with the interview, you consent to this use.

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