Insurance Customer Service Representative - Stockton, CA

Insurance Relief; Stockton (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Mon-Fri schedule

Professional development opportunities

Supportive team atmosphere

Job summary

Insurance Relief in Stockton, CA is seeking an Insurance Customer Service Representative to deliver expert insurance support and exceptional client service. You will manage client accounts, assist with billing and claims, and help with policy renewals and cross-sell opportunities.

The role offers an attractive hourly wage and a Monday–Friday schedule in a supportive team environment, with emphasis on professional development and growth within the organization.

Qualifications

• Experience: 1 year in the insurance industry plus 2-3+ years of general office work.
• Licensing: Active Life & Health license preferred.
• Product Knowledge: Strong knowledge of insurance products, markets and ratings.
• Service & Communication: Excellent verbal, written and interpersonal skills to deliver top customer service.

Responsibilities

• Manage and service a portfolio of client accounts, ensuring client satisfaction.
• Provide helpful, professional service and expert insurance support to clients and producers.
• Renewal processing of lines of coverage and identify cross-selling opportunities.
• Assist clients with inquiries on billing, claims and coverage questions.
• Process policy binding, endorsements and manage claims and renewals.

Skills

Customer service

Communication skills

Office experience

Insurance knowledge

Job description

Insurance Customer Service Representative - Stockton, CA

The Company:

Join a well-established and respected insurance company committed to exceptional client service and professional development. We are seeking a highly resourceful and detail-oriented Insurance Customer Service Representative.. This role is a perfect opportunity to leverage your current insurance knowledge and office experience to expand your career within a supportive and collaborative environment.

The Rewards and Benefits:

• Earn an attractive hourly wage of $23.00 - $25.00
• Enjoy a consistent Monday - Friday schedule
• Benefit from excellent opportunities for professional development
• Become part of a supportive team dedicated to excellence

Key Responsibilities:

• Manage and service a portfolio of client accounts, ensuring client satisfaction.
• Provide helpful, professional service and expert insurance support to clients and producers.
• Execute the renewal of lines of coverage and identify cross-selling opportunities.
• Assist clients promptly with inquiries related to billing, claims, and coverage questions.
• Process policy binding, checking, endorsements, and manage claims and marketing renewals.

Preferred Qualifications:

• Experience: A minimum of 1 year of experience in the insurance industry, paired with 2-3+ years of general office experience.
• Licensing: An active Life & Health License is preferred.
• Product Knowledge: Commanding knowledge and high-level expertise in insurance products, markets, and ratings.
• Service & Communication: Exceptional verbal, written, and interpersonal communication skills, with a proven drive to deliver superior customer service to clients and colleagues.

Why Insurance Relief?

As a businessperson in the insurance industry, it is an advantage to partner with a staffing expert and ally who understands your unique skills and needs. With vast experience in the insurance arena, Insurance Relief works with brokers, carriers and third-party administrators to locate and place the best people for positions ranging from entry-level to senior management. We invest the time to truly understand what you want to accomplish, and then do our best to find meaningful opportunities.

Insurance Relief provides ample opportunities for you to put your skills to work so if this position is not quite the fit for you please give us a call to hear about all of the other opportunities we have available.