Insurance Customer Service Representative (P&C Licensed)

gobravvo; Brentwood (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

gobravvo is seeking an Insurance Customer Service Representative (P&C Licensed) in Brentwood, MO. You will provide prompt, accurate service, assist with policy inquiries, and support sales opportunities while maintaining relationships with clients.

The role emphasizes client-focused service, knowledge of P&C products, and collaboration with the agency team to meet service and sales goals. Licensing and compliance are required as part of the role.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal abilities with a customer-focused mindset.
• Demonstrated attention to detail and organizational skills.
• Self-motivated, dependable, able to work independently or in a team.
• Proficient at multitasking in a fast-paced environment.

Responsibilities

• Deliver prompt, accurate, and friendly service to clients, meeting agency standards.
• Respond to inquiries regarding policies, coverages, billing, eligibility, changes, transfers, and claims.
• Establish and maintain relationships with customers and follow up to ensure satisfaction.
• Identify customer needs and recommend appropriate insurance products and coverage options.
• Assist with developing leads, scheduling appointments, and supporting sales opportunities.
• Maintain accurate customer information and comply with procedures and regulations.
• Collaborate with team members to achieve service and sales benchmarks.
• Focus on customer satisfaction, retention, and relationship building.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer focus

Attention to detail

Multitasking

Job description

Insurance Customer Service Representative (P&C Licensed) - Summary

As an Insurance Customer Service Representative (P&C Licensed), you will play a vital role in delivering exceptional customer service and supporting insurance sales initiatives within a dynamic and professional environment. This opportunity is ideal for individuals who hold an active Property & Casualty (P&C) insurance license and are passionate about helping clients with their insurance needs. Working as part of a dedicated team, you will have the opportunity to develop your expertise in insurance, build lasting customer relationships, and contribute to team and individual performance goals. This full-time position offers a rewarding path for those who excel at both customer service and sales, and who seek growth and advancement in the insurance industry.

Located in Brentwood, MO, this role allows you to work in a thriving community, enhancing your professional skills while serving the needs of local clients. The Insurance Customer Service Representative (P&C Licensed) position is essential for maintaining high standards of service and supporting the ongoing success of the agency. If you are committed to providing prompt, accurate, and friendly support while identifying coverage options for customers, this is an excellent opportunity to advance your insurance career.

Duties & Responsibilities

• Deliver prompt, accurate, and friendly service to clients, ensuring all interactions meet the agency's standards.
• Respond to inquiries regarding insurance policies, coverages, billing, eligibility, policy changes, transfers, and claims in a clear and professional manner.
• Establish and maintain strong relationships with customers, following up as needed to ensure satisfaction and address ongoing needs.
• Identify customer needs through thoughtful, needs-based conversations and recommend appropriate insurance products and coverage options.
• Assist with the development of leads, schedule appointments, and support sales opportunities to meet individual and team sales goals.
• Maintain accurate and up-to-date customer information, ensuring compliance with agency procedures and industry regulations.
• Work collaboratively with team members to achieve service and sales benchmarks.
• Conduct all activities with a focus on customer satisfaction, retention, and relationship building.

Salary & Benefits

• Competitive base pay with additional performance-based commissions and bonuses.
• Estimated total earning potential ranges based on experience and performance.
• Paid time off, including vacation and personal/sick days, to support work-life balance.
• Opportunities to gain valuable insurance industry experience and exposure to industry best practices.
• Potential for career growth and advancement within the agency for high-performing team members.
• A supportive, team-oriented environment focused on customer service and ongoing professional development.

Qualifications & Requirements

• Active Property & Casualty (P&C) insurance license is required.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities, with a customer-focused mindset.
• Demonstrated attention to detail and strong organizational skills.
• Self-motivated, dependable, and able to work both independently and as part of a team.
• Proficient at multitasking and managing customer needs in a fast-paced environment.

Ideal Candidate Snapshot

• Previous experience in insurance customer service or sales is highly desirable.
• Holding a Life & Health insurance license is a plus.
• Familiarity with State Farm or similar insurance agency operations is advantageous.
• Proven track record of achieving or exceeding sales goals or quotas.
• Experience with insurance quoting, policy servicing, or customer retention strategies.
• Motivated by both individual achievement and contributing to team success.

Other Relevant Information

• This position is with an independent insurance agency, which provides opportunities for professional growth and skill development.
• Employees must be able to successfully complete any applicable licensing requirements and training programs.
• Employment is with an independent contractor agent and not directly with the parent insurance company; agency employees are not employees of the parent company.
• The agency is committed to creating a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or protected veteran status.
• Working in Brentwood, MO, provides access to a vibrant community and a professional network in the insurance sector.

If you are a driven insurance professional with a passion for service and sales, we encourage you to take the next step in your career.