Insurance Customer Service Representative

Lennie Harrison III - State Farm Agency; Brentwood (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

License training & licensing support

Career growth opportunities

Commissions/bonuses

Job summary

Lennie Harrison III - State Farm Agency in Brentwood, MO, is seeking an Insurance Customer Service Representative for a full-time, entry-level role focused on customer service and sales support. Training provided, with opportunities to pursue a Property & Casualty license as you grow within the team.

You will assist with policy questions, payments, and solutions tailored to clients while learning agency systems and processes in a supportive environment.

Qualifications

• Willingness to obtain a Property & Casualty license.
• No prior insurance experience required.
• Background in customer service, retail, hospitality, office, call center, or sales is a plus.
• Excellent communication and active listening skills.
• Positive attitude, adaptability, and eagerness to learn.
• Dependable, organized, and proficient with computers and technology.
• Current P&C license is an advantage but not required to apply.

Responsibilities

• Assist customers with insurance inquiries, policy updates, and payments.
• Provide clear explanations of insurance products and coverage options.
• Identify customer needs and support sales of appropriate insurance solutions.
• Respond to leads, follow up with clients, and maintain accurate information.
• Schedule appointments and manage customer files within agency systems.
• Deliver professional, friendly, and responsive customer service at all times.
• Develop expertise in agency products, procedures, and technology platforms.

Skills

Customer service

Sales support

Communication skills

Tech-savvy

Willingness to obtain P&C license

Job description

Insurance Customer Service Representative

Lennie Harrison III - State Farm Agency is seeking a motivated and personable Insurance Customer Service Representative to join our team in Brentwood, MO. This full-time role is designed for individuals interested in starting a rewarding career in the insurance industry, with a focus on customer service and sales support. As an Insurance Customer Service Representative, you will have the opportunity to develop key professional skills, work towards obtaining a Property & Casualty (P&C) license, and contribute to a dynamic, growth-oriented team environment.

In this position, no previous insurance experience is required, making it an ideal entry point for individuals eager to learn and grow within the field. You will receive comprehensive training and support to ensure your success, including resources for licensing and ongoing professional development. The Insurance Customer Service Representative role is essential in delivering exceptional service to customers, assisting with policy questions, processing payments, and identifying opportunities to meet client needs with the right insurance solutions. This opportunity offers a clear pathway for advancement for those who demonstrate strong communication skills, a positive attitude, and a commitment to customer satisfaction.

Working as an Insurance Customer Service Representative at Lennie Harrison III - State Farm Agency in Brentwood, MO, you will collaborate with an experienced team and benefit from a supportive work environment. This is a valuable opportunity to gain expertise in the insurance sector, enhance your customer service capabilities, and work toward a future with ongoing career growth. The agency is dedicated to fostering a culture of learning, inclusion, and professional achievement, making it an excellent place to build a long-term career.

Insurance Customer Service Representative - Summary

• Full-time opportunity in Brentwood, MO with Lennie Harrison III - State Farm Agency
• Entry-level position with comprehensive training provided
• Focus on customer service, sales support, and insurance education
• Ideal for individuals seeking to launch a career in the insurance industry

Duties & Responsibilities

• Assist customers with insurance inquiries, policy updates, and payments
• Provide clear explanations of insurance products and coverage options
• Identify customer needs and support sales of appropriate insurance solutions
• Respond to leads, follow up with clients, and maintain accurate information
• Schedule appointments and manage customer files within agency systems
• Deliver professional, friendly, and responsive customer service at all times
• Develop expertise in agency products, procedures, and technology platforms

Salary & Benefits

• Competitive hourly base pay plus commissions and performance-based bonuses
• Estimated total earning potential ranging from $35,000 to $50,000+ annually
• Paid time off available for work-life balance
• Training and support for obtaining a Property & Casualty license
• Opportunities for professional growth and advancement within the agency

Qualifications & Requirements

• Willingness and ability to obtain a Property & Casualty license
• No prior insurance experience necessary
• Background in customer service, retail, hospitality, office, call center, or sales is a plus
• Excellent communication and active listening skills
• Positive attitude, adaptability, and eagerness to learn
• Dependable, organized, and proficient with computers and technology
• Current P&C license is an advantage but not required to apply

Ideal Candidate Snapshot

• Personable and enjoys helping others
• Coachable and receptive to feedback
• Demonstrates reliability and professionalism
• Comfortable learning new systems and processes
• Motivated to build a career in the insurance sector

Other Relevant Information

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies

State Farm agents are independent contractors who hire their own employees

Employees of State Farm agents are not employees of State Farm