Insurance Customer Service Representative

Boulder Connect; Tucson (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Boulder Connect is seeking an Insurance Consultant within the Customer Service & Support team to provide customer-focused insurance assistance. You will handle inbound calls and digital inquiries, explain coverage options, assist with billing and policy changes, and guide customers through basic claims questions.

You will use CRM and call center tools to deliver effective support and maintain compliance with quality targets.

Qualifications

• Strong communication skills and customer service orientation.
• Ability to explain insurance products clearly and accurately.
• Proficiency with CRM and call center technologies.
• Attention to detail and adherence to compliance standards.
• Willingness to learn and grow within a dynamic insurance environment.

Responsibilities

• Handle inbound calls and digital inquiries from customers.
• Explain coverage options, assist with billing, and facilitate policy changes.
• Guide customers through basic claims questions and processes.
• Utilize CRM and call center tools to deliver effective support.
• Maintain compliance standards and achieve quality and performance targets.

Skills

Customer service orientation

Explain insurance products clearly

CRM proficiency

Attention to detail

Willingness to learn

Job description

Role: Insurance Consultant within the Customer Service & Support team, providing customer-focused insurance assistance.

Responsibilities

• Handle inbound calls and digital inquiries from customers.
• Explain coverage options, assist with billing, and facilitate policy changes.
• Guide customers through basic claims questions and processes.
• Utilize CRM and call center tools to deliver effective support.
• Maintain compliance standards and achieve quality and performance targets.

Qualifications & Skills

• Strong communication skills and customer service orientation.
• Ability to explain insurance products clearly and accurately.
• Proficiency with CRM and call center technologies.
• Attention to detail and adherence to compliance standards.
• Willingness to learn and grow within a dynamic insurance environment.