Mortgage Customer Service Representative - TEST POSTING

TEKsystems; Hanover (York County); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

Disability

HSA

Transportation benefits

EAP

Time Off

Job summary

TEKsystems in Hanover, PA is seeking an entry-level Customer Service Representative for a contract role handling 45–60 inbound mortgage servicing calls daily. Training is on-site for 45 days, with a hybrid schedule after training and a 9:30am–6:00pm training window, then 12pm–9pm hybrid.

A strict no-time-off policy in first 6 weeks applies. Candidates must have at least 1 year in customer service, solid typing (35 WPM), reliable internet, and strong verbal/written communication.

Qualifications

• 1+ year of recent customer service experience (call center preferred)
• Windows PC navigation proficiency
• Typing speed of at least 35 WPM
• Excellent verbal and written communication, phone and email
• Must have internet connection for training and remote work

Responsibilities

• Handle about 45-60 inbound calls per day, average 11–14 minutes per call
• Address mortgage servicing questions from borrowers, insurance agents, and financial institutions
• Research and document calls across multiple systems while multitasking
• Respond quickly and accurately to meet internal and external standards
• Resolve problems professionally and provide consistent customer service

Skills

Customer service

Data entry

Typing 35 WPM

Verbal and written communication

Job description

Description

Troy, MI and Daytona Beach, FL candidates

English $17. Bilingual in Spanish $18.50.

Mortgage Servicing Class - Start Date 9/3

First 45 days fully on-site for training. Training Schedule is 9:30am to 6pm

12pm to 9pm shift hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations

NO TIME OFF IN FIRST 6 WEEKS!

Responsibilities

• Will be handling about 45-60 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.


• This person will be responsible for handling inbound calls pertaining to mortgage servicing questions.


• Will receive questions from borrowers, insurance agents and financial institutions.


• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.


• Majority of calls will be in regards to payment and/or coverage questions.


• The CSR must be able to multi-task between various systems to research and document the phone calls.


• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.


• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

Skills

Customer service, data entry

Top Skills Details

Customer service,data entry

Additional Skills & Qualifications

TESTING: Basic Computer Literacy (70% is passing) One Minute Typing Test (35 WPM is Passing)

MUST HAVE

• At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)


• Efficient in using a windows PC computer and navigating their software system (super easy to learn)


• typing: at least 35 WPM


• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)


• internet connection - will be required to train remote and work remote.


• Reliable transportation

NICE TO HAVE

• 2+ years of call center experience


• Insurance or mortgage background

DQ'S

• No relevant recent experience of call center or Admin


• No active internet connection (Unless they are willing to be completing in office)


• Unable to work in the office


• Poor communication skills (includes tone of voice)


• Needing time off in first 4 weeks

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Hanover, PA.

Pay and Benefits

The pay range for this position is $17.00 - $18.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision


• Critical Illness, Accident, and Hospital


• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


• Life Insurance (Voluntary Life & AD&D for the employee and dependents)


• Short and long-term disability


• Health Spending Account (HSA)


• Transportation benefits


• Employee Assistance Program


• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Hanover,PA.

Application Deadline

This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.