Auto Loan Service Representative

TEKsystems; Lake Forest (CA); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Plan

Life Insurance

Disability Insurance

HSA

Transportation benefits

Employee Assistance Program

PTO/Leave

Job summary

TEKsystems in Lake Forest, CA is seeking a Customer Service Representative to support Auto Loan Servicing. You will be the primary contact for customers, handling inquiries, payment solutions, insurance claims, and loan servicing requests.

The role emphasizes strong communication, problem solving, and delivering exceptional experiences in a fast-paced environment. The position offers a hybrid schedule and a contract employment arrangement.

Qualifications

• 1-3 years of customer service experience.
• Experience in auto finance, consumer lending, banking, loan servicing, collections, or financial services preferred.
• Bilingual Spanish is a plus but not required.

Responsibilities

• Handle a high volume of inbound and outbound customer interactions.
• Resolve customer concerns with first-call resolution when possible.
• Assist customers with account inquiries, loan servicing, payments, and account maintenance.
• Review balances, payments, and loan details for accuracy.

Skills

Customer service

Communication

Negotiation

CRM systems

Education

High School Diploma or GED

Tools

CRM software

Job description

Customer Service Representative - Auto Loan Servicing
Location: Lake Forest, CA
Pay: 20-23
Schedule: M-F, S

Position Overview

We are seeking a customer-focused Customer Service Representative to support our Auto Loan Servicing team. In this role, you will act as the primary point of contact for customers, assisting with account inquiries, payment solutions, insurance claims, and loan servicing requests. The ideal candidate is a strong communicator who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer experiences.

Key Responsibilities

• Deliver outstanding customer service while handling a high volume of inbound and outbound customer interactions.
• Resolve customer concerns efficiently, striving for first-call resolution whenever possible.
• Assist customers with account inquiries, loan servicing requests, payment processing, and account maintenance.
• Review account status and provide accurate information regarding balances, payments, and loan details.
• Negotiate payment arrangements and educate customers on available payment options to help them meet financial obligations.
• Process and manage physical damage, total loss, and GAP insurance claims.
• Collaborate with insurance carriers to negotiate claim resolutions and maximize recovery efforts.
• Analyze claim documentation to ensure compliance with company policies and accurate claim settlements.
• Maintain detailed and accurate account records utilizing CRM and loan servicing systems.
• Follow all company policies, regulatory requirements, and compliance guidelines.
• Review after-hours voicemails daily and return customer calls within established service-level expectations.
• Consistently achieve individual and team performance goals related to quality, productivity, and customer satisfaction.

Qualifications

• 1-3 years of customer service experience required.
• Previous experience in auto finance, consumer lending, banking, loan servicing, collections, or financial services strongly preferred.
• Strong communication, negotiation, and active listening skills.
• Ability to build rapport and effectively communicate with diverse customer populations.
• Experience working with CRM systems and account management software.
• Strong problem-solving and conflict-resolution abilities.
• Capable of managing multiple priorities in a fast-paced, metrics-driven environment.
• High level of attention to detail and organizational skills.
• High School Diploma or GED required.
• Bilingual Spanish is a plus but not required.

Job Type & Location

This is a Contract position based out of Lake Forest, CA.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lake Forest,CA.

Application Deadline

This position is anticipated to close on Aug 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.