Insurance Customer Service Representative

Bullock Agency Inc; St. Charles (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Bullock Agency Inc is seeking a dependable, detail-oriented Insurance Customer Service Representative for a full-time position. In this role, you'll assist clients with policy needs and documentation in a supportive environment where your contributions are valued. Join a small, growing aviation insurance brokerage to help deliver personal service to clients nationwide.

Qualifications

• 1+ year experience in insurance or aviation industry.
• Comfortable with Microsoft Office applications.
• Willingness to obtain a Property & Casualty insurance license.

Responsibilities

• Assist clients with insurance inquiries via phone.
• Complete and submit insurance applications.
• Manage and process client payments.

Skills

Strong communication skills

Organizational skills

Attention to detail

Education

Property & Casualty insurance license

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Insurance Customer Service Representative

Insurance Customer Service Representative

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This range is provided by Bullock Agency Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $19.00/hr

Direct message the job poster from Bullock Agency Inc

Aviation Insurance at Bullock Agency, Inc

About Us

We’re a small, growing aviation insurance brokerage known for delivering personal, knowledgeable service to our clients across the aviation industry. Our tight-knit team supports aircraft owners, flight schools, and aviation businesses nationwide. We offer a great work atmosphere, opportunities to grow, and a strong team culture.

Position Overview

We're looking for a dependable, detail-oriented Insurance Customer Service Representative who thrives in a fast-paced environment and enjoys working directly with customers. You’ll be the friendly voice of our company, assisting clients with policy needs, documentation, and communication — and we’ll train the right candidate if you're not yet licensed.

Responsibilities

• Answer incoming phone calls and assist clients with insurance inquiries
• Complete and submit insurance applications
• Email/mail documents including invoices, certificates, policies, and applications
• Call clients to follow up on paperwork, payments, or renewals
• Process and collect payments
• Scan, upload, and manage documents digitally
• Use Microsoft Office and company-specific software
• Provide general office support and assist with marketing efforts
• Maintain a positive and professional demeanor with clients and team members

Requirements

• 1+ year experience in insurance or aviation industry
• Strong communication and organizational skills
• Comfortable with Microsoft Outlook, Word, and Excel
• Attention to detail and ability to manage multiple tasks
• Must be licensed in Property & Casualty insurance or willing to obtain a license with our support

Preferred Skills

• Familiarity with aviation terminology or aviation operations
• Customer-first mindset with a willingness to learn
• Ability to work independently and as part of a team
• Tech-savvy with ability to quickly learn new software systems

Why Join Us?

We’re not your typical insurance office. You’ll work directly with the owners in a supportive, growth-focused environment where your ideas and contributions are valued. We believe in helping our clients — and our employees — soar.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Insurance

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