Insurance Customer Service Representative

Allstate - Crystal Reagan Agency; Silver Spring (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO

Hands-on Training

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Weekends Off

Free Coffee

Job summary

Allstate - Crystal Reagan Agency in Silver Spring, MD is seeking an insurance customer service representative to join a close-knit office. You will be the main point of contact for clients, helping with policy services and tailoring products to meet individual needs.

This role emphasizes a friendly, energetic attitude, strong communication, and willingness to learn the industry. Benefits include PTO, training, a Monday–Friday schedule with evenings off, weekends off, and opportunities for growth.

Qualifications

• Must hold Texas General Lines P&C license or be willing to obtain one.
• Excellent written and verbal communication skills.
• Strong customer-focused approach and active listening.
• Proficient with computer and telephone systems and reliable transportation.

Responsibilities

• Handle customer inquiries and policy services with a friendly, professional demeanor.
• Assist with guiding customers through products that fit their needs.
• Establish and maintain positive relationships with clients and follow up as needed.
• Utilize a needs-based review process to educate customers about insurance options.
• Coordinate with teammates to ensure timely and accurate service.
• Adapt to a busy, service-oriented environment and maintain a strong work ethic.

Skills

P&C License

Communication

Customer focus

Self-motivation

Tech-savvy

Job description

Job Description

Our office is growing and we are looking to bring on a new insurance customer service representative to fit into our close-knit office! As an insurance customer service representative, you will have the chance to learn how to market and tailor our products to the individual customers we serve. You will be responsible for being a point of contact to our customers and ensuring that their needs are taken care of in a timely manner. To excel in this insurance customer service role, you will need to be energetic, motivated, and ready to let us help you learn the industry and obtain the tools you need to succeed!

Responsibilities

• Complete Binding Authority (about 40 hours)
• Past insurance experience is a plus
• Must have a friendly voice to assist customers with policy services, identify customer needs, and market appropriate products and services that fit each individual client
• Must possess knowledge of computer and telephonesystems in order to complete tasks
• Establish customer relationships and follow up with customers, as needed
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

Requirements

• You must have your Texas General Lines P&C license or be willing to obtain a Texas General Lines P&C license
• Being people-oriented and self-motivated will greatly impact your overall success in this position
• You must be able to communicate effectively and have exceptional written, verbal and listening skills
• You must be able to use a computer and telephone system
• You must have reliable transportation

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Evenings Off
• Career Growth Opportunities
• Weekends Off
• Free Coffee