Insurance Customer Service Representative

Dopazo-Associates-Inc; Miami (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

PTO

Dental Insurance

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Life Insurance

Biweekly team meetings

Team building events

Appreciation lunches

Quarterly bonus opportunity

Collaborative work environment

Business casual attire

Paid holidays

Licensing assistance available

Job summary

Dopazo Associates Inc. in Miami, FL, seeks an Insurance Customer Service Representative to guide policyholders through their coverage and billing questions. You will respond via phone, email, and chat with warmth, provide accurate policy information, and help clients make changes to their accounts.

The role emphasizes empathy, clear communication, and CRM proficiency. A bilingual English/Spanish ability is a strong plus in our community-focused team.

Qualifications

• High school diploma or equivalent; Associate's degree preferred.
• Previous customer service experience, preferably in the insurance industry.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and empathetic in stressful situations.
• Bilingual in English and Spanish is a significant plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with a friendly and helpful demeanor.
• Provide accurate information about insurance policies, coverage, and billing.
• Assist policyholders with making changes to their accounts, such as updating information or adjusting coverage.
• Process policy endorsements, renewals, and cancellations efficiently.
• Investigate and resolve customer complaints and issues, escalating when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure a seamless customer experience.

Skills

Customer Service

Communication

Empathy

Bilingual EN/ES

Education

High School Diploma

Associate’s degree preferred

Tools

CRM Software

Job description

Job Description

Are you looking for a place where your positive attitude and knack for helping people truly shine? Dopazo Associates Inc. is seeking a warm and welcoming Insurance Customer Service Representative to join our vibrant team right here in Miami, Florida. We’re not just about insurance; we’re about building lasting relationships and providing peace of mind to our community. As a key member of our client-focused team, you'll be the friendly voice that guides our policyholders through their insurance journey. You’ll answer their questions, help them make important decisions about their coverage, and ensure they feel valued and understood. We believe in creating a supportive and encouraging work environment where you can grow your skills and make a real difference. If you have a passion for service and a genuine desire to help others, we’d be delighted to welcome you to the Dopazo Associates family.

Benefits

• Paid Time Off (PTO)
• Dental Insurance
• Health Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Life Insurance
• Biweekly team meetings
• Team building events
• Appreciation lunches
• Quarterly bonus opportunity
• Collaborative work environment
• Business casual attire
• Paid holidays
• Licensing assistance available

Responsibilities

• Respond to customer inquiries via phone, email, and chat with a friendly and helpful demeanor.
• Provide accurate information about insurance policies, coverage, and billing.
• Assist policyholders with making changes to their accounts, such as updating information or adjusting coverage.
• Process policy endorsements, renewals, and cancellations efficiently.
• Investigate and resolve customer complaints and issues, escalating when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure a seamless customer experience.

Requirements

• High school diploma or equivalent; Associate's degree preferred.
• Previous customer service experience, preferably in the insurance industry.
• Excellent verbal and written communication skills.
• Proficiency in using customer relationship management (CRM) software.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and empathetic in stressful situations.
• Bilingual in English and Spanish is a significant plus.