Insurance Customer Service Representative

Insight Global; Las Vegas (NV); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative to deliver industry-leading service by ensuring timely entry of inbound leads and handling calls from small business owners. You will help with existing policies and suggest new ones, while thriving in a collaborative, fast-paced team culture.

The role emphasizes multitasking, dependability, and contributing to a supportive environment. Prior call center experience and insurance space familiarity are valued assets.

Qualifications

• Current P&C license (property and casualty - commercial lines).
• 3+ years of Customer service experience (preferably in a call center environment).
• 1+ years accepted if it was in the insurance space.

Responsibilities

• Enter inbound leads promptly and accurately.
• Handle inbound calls with small business owners.
• Assist with existing policies and recommend new policies.
• Maintain multitasking and dependable teamwork in a fast-paced environment.

Skills

P&C license

Customer service

Call center

Job description

100% Onsite: Pittston PA, Omaha, NE, San Antonio, TX

REMOTE: Des Moines, IA, Las Vegas, NV

Required Skills & Experience

- Current P&C license (property and casualty - commercial lines)

- 3+ years of Customer service experience (preferably in a call center environment)

- 1+ years accepted if it was in the insurance space.

Job Description

You will be responsible for delivering industry-leading service by ensuring the timely and accurate entry of all inbound leads. As a Customer Service Representative, your role involves handling inbound calls, directly engaging with small business owners. You will assist them with their existing policies and provide recommendations for new policies they may wish to purchase. This role requires strong multitasking abilities, consistent dependability, and a collaborative mindset. You'll work closely with team members in a fast-paced environment, maintaining high service standards while contributing to a supportive and team-focused culture.