Insurance Customer Service Representative

6AM City, LLC; False Pass (AK); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Annual Base Salary + Commission +Bonus

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Retirement Plan

Career Growth Opportunities

CE and License Reimbursement

Collaborative Work Environment

Home and Work Life Balance

Bonus and Commission Opportunities

Community Involvement

Paid Holidays

Paid Time Off

Business Casual Attire

Weekly staff Huddles

Job summary

Bill Flinn Agency INC in Bethel Park, PA is seeking an Insurance Customer Service Representative to assist policyholders with questions, changes, and renewals. You will be the friendly voice guiding customers and ensuring timely, accurate service.

Ideal candidates bring strong communication, proven customer service in insurance, and comfort with CRM systems. We offer a base salary plus commission, benefits, and opportunities for growth in a collaborative, local team.

Qualifications

• Proven customer service experience, preferably in insurance.
• Excellent communication skills and active listening.
• Proficiency with CRM systems and office software.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent; licensing assistance available.

Responsibilities

• Respond to customer inquiries via phone, email, and in person with a friendly demeanor.
• Assist policyholders with changes, billing questions, and account maintenance.
• Process endorsements, renewals, and new business applications accurately.
• Provide clear information about policies and coverage options.
• Document all interactions in the CRM and collaborate with agents to resolve issues.
• Maintain accurate customer records and data quality.

Skills

Customer service

Communication

Active listening

CRM software

Attention to detail

Education

High school diploma or equivalent

Property & Casualty License Preferred

Tools

CRM software

Job description

Job Description

Welcome to Bill Flinn Agency INC, where community and excellent service are at the heart of everything we do! Located right here in Bethel Park, Pennsylvania, were a dedicated team focused on providing our neighbors with the insurance coverage they need to feel secure and confident. We believe in building genuine relationships, not just processing policies. As our Insurance Customer Service Representative, you'll be a key player in making sure our clients feel heard, valued, and well-supported. Imagine being the friendly voice on the other end of the line, guiding people through their policy questions, helping them make important updates, and ensuring their experience with us is nothing short of fantastic. If you have a passion for helping others, a knack for clear communication, and enjoy being part of a supportive, local team, wed be absolutely delighted to have you join us!

Benefits

• Annual Base Salary + Commission + Bonus Opportunities
• Health Insurance
• Dental Insurance
• Vision Insurance
• Parental Leave
• Retirement Plan
• Career Growth Opportunities
• CE and License Reimbursement
• Collaborative Work Environment
• Home and Work Life Balance
• Bonus and Commission Opportunities
• Community Involvement
• Paid Holidays
• Paid Time Off (PTO)
• Business Casual Attire
• Weekly staff Huddles

Responsibilities

• Respond to customer inquiries via phone, email, and in person with a friendly and helpful demeanor.
• Assist policyholders with policy changes, billing questions, and general account maintenance.
• Process endorsements, renewals, and new business applications accurately.
• Provide information about insurance policies and coverage options clearly and concisely.
• Document all customer interactions and transactions in the agency's CRM system.
• Collaborate with agents to ensure customer needs are met and issues are resolved promptly.
• Help maintain customer records and ensure data accuracy.

Requirements

• Property and Casualty License Preferred Wllling to Train (Licensing Assistance Available)
• Proven customer service experience, preferably in the insurance industry.
• Excellent communication and active listening skills.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Strong organizational skills and attention to detail.
• Ability to handle inquiries and resolve issues efficiently and empathetically.
• High school diploma or equivalent; further education or certifications are a plus.