Insurance Customer Service Representative

COUNTRY Financial - Angela Bergquist Insurance; Centennial (CO); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

PTO

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Licensing Assistance

Bonus Opportunities

Team Meetings

Team Lunches

Community involvement

Job summary

COUNTRY Financial and the Angela Bergquist agency in Centennial, CO, seek an Insurance Customer Service Representative to assist clients, educate them about coverage, and service policies. The role emphasizes problem-solving, relationship-building, and accurate, friendly support.

You’ll be part of a close-knit team with ongoing training, regular meetings, and opportunities for growth, while maintaining a Monday–Friday schedule and licensing assistance.

Qualifications

• Willing to obtain a Property and Casualty License within 90 days of hire.
• Passion for delivering exceptional customer service.
• Strong communication and organizational skills.
• Detail-oriented with a problem-solving mindset.

Responsibilities

• Respond to client inquiries via phone, email, text, or in person with timely resolutions.
• Identify client needs and route to the appropriate department.
• Stay up to date on company processes, products, and services to provide relevant information.
• Handle customer concerns with professionalism and empathy to create positive experiences.
• Collaborate with teammates to ensure a seamless customer experience.

Skills

Customer service

Communication

Organization

Problem solving

Job description

Job Description

Interested in a job where you can help people, build real relationships, and be part of a team that actually enjoys working together? The Angela Bergquist agency COUNTRY Financial® Office in Centennial, Colorado is looking for an Insurance Customer Service Representative to join our experienced, close-knit team. For more than 20 years, we’ve built our business around taking care of clients, educating them about their coverage, and providing service they can rely on. In this role, you’ll work directly with our clients to answer questions, solve problems, service policies, and keep things running smoothly.

We offer a supportive environment with ongoing training, weekly team meetings, team lunches, and recognition programs. Our office has also earned honors including Agent of the Year, MDRT Qualifier, Market 2 Record Breaker, and multiple All-American and All-Star qualifications.

We’re looking for someone who is friendly, organized, dependable, detail-oriented, and ready to learn. If you want to be part of a team where your work is noticed and appreciated, we’d love to meet you.

We are looking for an Insurance Customer Service Representative who understands that their position is much more than answering a phone and completing tasks. This role is crucial to who we are and what we promise to each and every client.

Annual base salary starting at $45,000-$55,000 based on experience. If you are passionate about helping people, problem-solving, and delivering outstanding customer experiences,

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Mentorship with Established Agent
• Licensing Assistance
• Monthly Employee Appreciation Lunch
• Ongoing Training Seminars
• Bonus Opportunities
• Professional Work Environment
• Paid Holidays
• Team Meetings
• Long-Term Career Growth
• Team Lunches
• community involvement

Responsibilities

• Respond to client inquiries via phone, email, text, or in person with timely and accurate resolutions
• Identify client needs and provide solutions or escape to the appropriate department
• Stay up to date on company processes, products, and services to offer relevant information
• Handle customer concerns with professionalism and empathy, turning challenges into positive experiences
• Work closely with team members to ensure a seamless customer experience

Requirements

• Candidate must be willing to obtain a Property and Casualty License within the first 90 days of hire. Licensing assistance available.
• A passion for delivering exceptional customer service
• Strong communication and organizational skills
• A strong work ethic and attention to detail
• A problem-solver who enjoys helping people find solutions