Insurance Customer Service Rep — Growth & Training

The Powell Allstate Agency; Spartanburg (SC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k)

Paid time off

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

The Powell Allstate Agency in Spartanburg, SC is seeking a professional Customer Service Representative to ensure every customer has a positive experience when contacting our agency.

You will respond promptly to inquiries, maintain accurate records, assist with quotes, updates to policies, payments, and other services, and schedule appointments while collaborating with colleagues to provide exceptional service.

Qualifications

• Knowledge of insurance products.
• High school diploma/GED required; Bachelor’s degree preferred.
• Excellent customer service skills.
• Highly organized with strong time management skills.
• Familiarity with Microsoft Office and other software applications.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Skills

Insurance knowledge

Customer service

Time management

MS Office

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

The Powell Allstate Agency in Spartanburg, SC is seeking a professional Customer Service Representative to ensure every customer has a positive experience when contacting our agency.

You will respond promptly to inquiries, maintain accurate records, assist with quotes, updates to policies, payments, and other services, and schedule appointments while collaborating with colleagues to provide exceptional service.