Insurance Customer Service Rep

Dwight Swanstrom Company; Superior (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Life Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Mon-Fri Schedule

Parental Leave

Job summary

Dwight Swanstrom Company in Superior, WI is seeking a friendly, detail-oriented insurance customer service representative. You will be the helpful voice answering questions about policies and coverage, and you will process changes, renewals, and payments with accuracy.

The role emphasizes building lasting relationships with neighbors, maintaining documentation, and assisting clients with billing or claims issues while supporting a Mon-Fri office schedule in the local community.

Qualifications

• Active Property & Casualty Insurance License in Wisconsin or MN.
• Strong track record in customer service, ideally within an insurance office.
• Clear and kind communication skills when speaking with clients.
• Proficiency in standard office software and agency management systems.
• Strong organizational habits and attention to detail.
• Community-minded perspective with a desire to help neighbors in the Superior area.

Responsibilities

• Act as the primary point of contact for our clients, answering their questions about policies and coverage.
• Process policy changes, renewals, and payments with precision and care.
• Review existing client accounts to ensure they have the protection they actually need.
• Solve billing or claims issues by working directly with our carriers to find solutions.
• Maintain accurate and up-to-date documentation in our internal systems.
• Foster a welcoming atmosphere for anyone who walks through our doors or calls our office.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Team player

Tools

Agency management systems

Office software

Job description

Job Description

At Dwight Swanstrom Company, we believe that insurance is about more than just paper policies; it is about protecting the people and businesses that make Superior, Wisconsin such a wonderful place to call home. For years, we have served this community by keeping things simple, honest, and personal. We are looking for someone to join our office team who genuinely enjoys talking to people and helping them navigate life's unexpected moments. In this role, you will be the helpful voice on the other end of the line and the friendly face greeting our neighbors. You will play a vital role in ensuring our clients feel understood, secure, and well-cared for every time they reach out. If you enjoy solving problems, building genuine connections, and working in an environment that values long-term relationships over quick transactions, you will fit right in with us. We take pride in our work and invite you to join a team that looks out for one another and our local community.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Life Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan
• Mon-Fri Schedule
• Parental Leave

Responsibilities

Act as the primary point of contact for our clients, answering their questions about policies and coverage.

Process policy changes, renewals, and payments with precision and care.

Review existing client accounts to ensure they have the protection they actually need.

Solve billing or claims issues by working directly with our carriers to find solutions.

Maintain accurate and up-to-date documentation in our internal systems.

Foster a welcoming atmosphere for anyone who walks through our doors or calls our office.

Requirements

Active Property & Casualty Insurance License in Wisconsin or MN.

Strong track record in customer service, ideally within an insurance office.

Clear and kind communication skills when speaking with clients.

Proficiency in standard office software and agency management systems.

Strong organizational habits and attention to detail.

Community-minded perspective with a desire to help neighbors in the Superior area.