Insurance Customer Service Rep

Eli Financial Group LLC; Longmeadow (MA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Advancement Opportunities

Mentorship

Hands on Training

Continuing Education

Paid Time Off (PTO)

Vacation Days

Sick Days

Work-Life Balance

Mon-Fri Schedule

Evenings Off

Paid Holidays Off

Career Growth Opportunities

Professional Development

Job summary

Eli Financial Group LLC in Longmeadow, MA is seeking a Full-Time Insurance Customer Service Representative to provide outstanding customer service and guidance on policy options. The role emphasizes accuracy, client education, and proactive communication to ensure the best coverage for each client.

Candidates should have office experience and be willing to obtain a P&C license. The office schedule is Monday–Friday, 8:30 am–5:30 pm, with opportunities for growth and incentives within the agency.

Qualifications

• Must be willing to obtain P&C License.
• Previous office experience is required.
• Ability to work Monday–Friday, 8:30 am–5:30 pm in the office.
• Excellent written and verbal communication, positive attitude and professional phone etiquette.

Responsibilities

• Educate and advise clients on the best policies for their needs.
• Follow up with clients to ensure satisfaction.
• Update client information and issue insurance documentation.
• Assist with policy changes and updates.

Skills

Customer service

Communication

Attention to detail

Multitasking

Relationship building

Typing

Office etiquette

Problem solving

Job description

Job Description

If you enjoy interacting with people, providing outstanding customer service, and are looking for a rewarding career, Eli Financial Group LLC in Longmeadow, MA might be the right place for you. If you are an insurance-experienced, detail-oriented person, then this is your opportunity for a rewarding career with excellent income and growth potential. We are looking to add a Full-Time Insurance Customer Service Representative to our team. As an experienced insurance customer service representative, you will use your positive attitude and attention to detail to ensure your clients have the best experience and coverage to fit their unique needs. We work hard and play hard; offering flexibility, mentorship, and teamwork, you’ll stay busy, and you will be rewarded for your hard work. We reward meeting and exceeding our goals with celebrations, bonuses, and incentives, and every year presents a new opportunity for growth within the agency and the insurance industry as a whole.

Benefits

• Advancement Opportunities
• Mentorship
• Hands on Training
• Continuing Education
• Paid Time Off (PTO)
• Vacation Days
• Sick Days
• Work-Life Balance
• Mon-Fri Schedule
• Evenings Off
• Paid Holidays Off
• Career Growth Opportunities
• Professional Development

Responsibilities

• With your excellent relationship-building talents, you’ll recognize opportunities to educate and advise clients on the best policies for their unique needs.
• Your outstanding customer service skills will be essential in following up with clients to ensure satisfaction.
• With your keen attention to detail, you’ll be updating client information and issuing insurance documentation.
• Using your excellent problem-solving skills, you will be assisting with policy changes.

Requirements

• Must be willing to obtain P&C License.
• Previous office experience is required.
• Candidate must be available Monday - Friday, 8:30 am-5:30 pm in the office.
• Excellent written and verbal communication skills, including a positive attitude and professional phone and office etiquette.
• Organized with the ability to multitask.
• Tech-savvy with typing skills.