Insurance Customer Service Pro — Growth & Bonus Eligible

Brad Carpenter - State Farm Agent; Barberton (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Job summary

Brad Carpenter - State Farm Agent is seeking a Customer Service Representative to support clients with inquiries, policy changes, and account management. You will help customers understand coverage, resolve billing questions, and promote State Farm products within a team-based environment.

The role emphasizes relationship-building, accuracy, and proactive outreach to review accounts while advancing sales and service initiatives.

Qualifications

• 1 year of customer service or related experience preferred but not required.
• Strong communication and interpersonal skills with a positive, professional attitude.
• Enthusiastic about the role insurance and financial products play in helping people manage risks and realize their dreams.
• Ability to multi-task, prioritize, and follow up effectively in a fast-paced environment.
• Dedicated to customer service.
• Property & Casualty license preferred but not required (must be able to obtain if not currently licensed).

Responsibilities

• Provide prompt, accurate, and friendly customer service by responding to inquiries in person, over the phone, and via email.
• Assist customers with billing questions, policy changes, claims, and coverage explanations.
• Proactively reach out to customers to review accounts and identify opportunities for additional covered or improved service.
• Maintain detailed and organized customer records in agency systems.
• Support sales and marketing initiatives to promote State Farm products and services.
• Collaborate with the team to meet individual and agency goals.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Job description

Brad Carpenter - State Farm Agent is seeking a Customer Service Representative to support clients with inquiries, policy changes, and account management. You will help customers understand coverage, resolve billing questions, and promote State Farm products within a team-based environment.

The role emphasizes relationship-building, accuracy, and proactive outreach to review accounts while advancing sales and service initiatives.