Insurance Customer Service Pro — Growth & Benefits

The Juris Agency; Bismarck (ND); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Dental Insurance

Vision Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Bonus Opportunities

Licensing Assistance

Work-Life Balance

Holidays Off

Paid Holidays

401k Plan

Professional Development

Mentorship

Professional Work Environment

Equipment Provided

Pet-Friendly Office

Paid Sick Leave

Supplemental Insurance

Personal Workspace

Job summary

Country Financial is seeking an Insurance Customer Service Representative in North Dakota. The role focuses on helping clients with policy questions, claims support, billing inquiries, and policy changes while maintaining high standards of service.

The position offers a base hourly pay of $18–$22, with potential performance-based increases and monthly bonuses. Typical hours are Mon–Thu 8:30–4:30 and Fri 8:30–3, with paid holidays, PTO, 401(k) matching, and insurance benefits.

Qualifications

• Active Property & Casualty license in North Dakota preferred or ability to obtain quickly.
• Prior insurance experience preferred, prior fast-paced office experience required.
• Ability to pass required background checks for licensing.
• Professional appearance and conduct.
• Strong communication and customer service skills.
• Patience, empathy, and conflict resolution ability.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide exceptional customer service to clients by phone and in person.
• Assist with claims support and follow-up.
• Handle basic policy changes and account servicing requests.
• Answer client questions regarding policies and coverage.
• Operate and manage a multi-line phone system professionally.
• Resolve customer concerns calmly and professionally.

Skills

Customer service

Communication

Job description

Country Financial is seeking an Insurance Customer Service Representative in North Dakota. The role focuses on helping clients with policy questions, claims support, billing inquiries, and policy changes while maintaining high standards of service.

The position offers a base hourly pay of $18–$22, with potential performance-based increases and monthly bonuses. Typical hours are Mon–Thu 8:30–4:30 and Fri 8:30–3, with paid holidays, PTO, 401(k) matching, and insurance benefits.