Insurance Customer Service Pro — Bonuses & Unlimited PTO

Kim Nava; Fort Lauderdale (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonuses

Job summary

Kim Sipowski Nava Agency in Fort Lauderdale, FL seeks a full-time Customer Service Representative to support a State Farm agent team. You will handle calls, emails, and inquiries, educating clients on insurance options and renewals, while contributing to a high‑quality customer experience.

Compensation ranges $50,000–$60,000 per year with bonuses and benefits. Join a collaborative, growth‑oriented office that values relationships with clients and teammates.

Qualifications

• Interest in marketing products and services based on customer needs.
• Excellent communication skills - written, verbal and listening.
• People-oriented and able to relate to clients and team members.
• Detail oriented with strong organizational skills.
• Proactive in problem solving and follow-through.
• Able to learn computer functions and basic software tools.
• Able to work effectively in a team environment.
• 2-20 and/or 2-15 licenses are preferred, but not required to start.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Answer incoming calls, respond to emails, handle customer questions, and resolve complaints.
• Use a needs-based review process to educate customers about insurance options.
• Review upcoming renewals, explain premium changes, and assist customers considering leaving the agency.

Skills

Customer focus

Communication skills

People skills

Detail oriented

Problem solving

Computer literacy

Team player

Insurance licenses

Job description

Kim Sipowski Nava Agency in Fort Lauderdale, FL seeks a full-time Customer Service Representative to support a State Farm agent team. You will handle calls, emails, and inquiries, educating clients on insurance options and renewals, while contributing to a high‑quality customer experience.

Compensation ranges $50,000–$60,000 per year with bonuses and benefits. Join a collaborative, growth‑oriented office that values relationships with clients and teammates.