Manager, Operations and Customer Care – Group, Life, and Health Insurance

Brickhouse Resources; Atlanta (GA); On-site; USD 95,000 - 125,000; Full time

Job summary

An established industry player is seeking a Manager of Operations and Customer Care to lead a dedicated team in delivering exceptional service for group, life, and health insurance products. This exciting opportunity involves overseeing various operational processes, ensuring efficient claims management, and fostering strong relationships with clients and internal teams. The ideal candidate will possess strong leadership and organizational skills, along with a solid understanding of insurance operations. Join this forward-thinking company and make a significant impact in the insurance sector while driving team success and customer satisfaction.

Qualifications

• Knowledge of supplemental/group, life, and health insurance products.
• Experience managing and developing team members.

Responsibilities

• Lead and manage the team for insurance product delivery.
• Oversee onboarding, billing, claims coordination, and policy support.

Skills

Customer Service Skills

Organizational Skills

Leadership Skills

Communication Skills

Education

Bachelor’s degree in business, insurance, finance, or related field

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Manager, Operations and Customer Care – Group, Life, and Health Insurance

Get AI-powered advice on this job and more exclusive features.

Job Title: Manager, Operations and Customer Care – Group, Life, and Health Insurance

Location: Atlanta, GA

Work Schedule: Mon–Fri, 8:00 AM – 5:00 PM

Work Arrangement: On-site

Salary Range: $95,000 to $125,000, depending on experience

Employment Type: Direct Hire

Overview:

The Manager of Operations and Customer Care will lead the processes and people responsible for onboarding, administering, managing, claims processing, billing, and payment processing for various supplemental/group insurance offerings. This role requires excellent customer service skills (both internal and external), strong organizational skills, proficiency with technical tools including MS Excel and internal systems, proven experience leading and managing team members, and knowledge of group health and life product offerings.

Key Responsibilities:

• Lead and manage the team responsible for delivering and administering a variety of insurance products including supplemental/group, life, and health products
• Oversee group operations processes—onboarding, billing, claims coordination, and policy support
• Maintain strong relationships with clients, brokers, and internal teams
• Monitor operational metrics and ensure issues are resolved promptly
• Support training, team development, and process improvements

Qualifications:

• Knowledge of supplemental/group, life, and health insurance products from onboarding to claims management to billing/payment processing
• Experience managing, leading, and developing team members
• Familiarity with EDI processes associated with service delivery of insurance products
• Strong leadership, customer service, organizational, and communication skills
• Proficient in MS Excel (VLOOKUP, Pivot Tables), Word, and PowerPoint
• Bachelor’s degree in business, insurance, finance, or related field

Additional Information

Senior-level: Mid-Senior level

Employment type: Full-time

Job functions include Accounting/Auditing, Finance, and Information Technology

Industries: Insurance, Banking, and Information Services