Insurance Customer Service

Northwest Arkansas Insurance Group, Inc; Bentonville (AR); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

PTO

Flexible schedule

Mon-Fri schedule

Weekly team meetings

Monthly bonus opportunities

Career growth opportunities

Appreciation lunches

Paid holidays

Casual attire

Home/Work environment

Friday early closure

Community involvement

Job summary

Northwest Arkansas Insurance Group in Bentonville, AR, is seeking a Full Time Licensed Account Manager. You will engage with clients to assess needs and provide insurance solutions, manage policies, guide claims, and maintain meticulous records.

The role emphasizes building long-term client relationships, working with a collaborative team, and a balanced work environment with a focus on professional development.

Qualifications

• At least two years in a customer service or insurance-related role.
• Arkansas Property and Casualty Insurance License or ability to obtain within three months (licensing assistance available).
• Outstanding interpersonal and communication skills.
• Strong analytical ability to resolve client concerns and issues.
• Attention to detail and efficient management of client accounts.

Responsibilities

• Client Engagement: Actively communicate with clients to understand their needs and provide appropriate insurance solutions.
• Policy Management: Oversee and manage client insurance policies, ensuring accuracy and timely updates.
• Claims Assistance: Guide clients through the claims process, ensuring a smooth and satisfactory experience.
• Documentation: Maintain thorough and accurate records of client interactions and policy changes.
• Relationship Building: Develop and nurture long-term relationships with clients to enhance loyalty and satisfaction.
• Collaborative Communication: Work closely with other team members to ensure a cohesive and supportive work environment.

Skills

Customer service

Communication

Problem solving

Organizational skills

Job description

Job Description

Northwest Arkansas Insurance Group, located in the heart of Bentonville, AR, has the opportunity for you to join us as a Full Time Licensed Account Manager! Our agency takes pride in our ability to build lasting relationships with our clients and provide them with the best coverage to meet their unique insurance needs. Your positive, customer focused attitude will make you an invaluable asset to our team. We know that meeting the needs of our customers depends on meeting the needs of our incredible staff first. That's why we offer flexible schedules, commission opportunities, and professional development to help you reach your professional goals while maintaining a work/life balance.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Mon-Fri Schedule
• Career Growth Opportunities
• Weekly Team Meeting
• Appreciation Lunches
• Paid Holidays
• Monthly Bonus Opportunities
• Collaborative Work Environment
• Home/Work Environment
• Friday early closure
• Business Casual Attire
• Community Involvement

Responsibilities

Client Engagement: Actively communicate with clients to understand their needs and provide appropriate insurance solutions.

Policy Management: Oversee and manage client insurance policies, ensuring accuracy and timely updates.

Claims Assistance: Guide clients through the claims process, ensuring a smooth and satisfactory experience.

Documentation: Maintain thorough and accurate records of client interactions and policy changes.

Relationship Building: Develop and nurture long‑term relationships with clients to enhance loyalty and satisfaction.

Collaborative Communication: Work closely with other team members to ensure a cohesive and supportive work environment.

Requirements

Experience: At least two years in a customer service or insurance-related role, preferably in account management.

Licensing: A valid Arkansas Property and Casualty Insurance License or the ability to obtain one within three months of employment. Licensing assistance available.

Communication Skills: Outstanding interpersonal and communication skills, with the ability to build rapport with clients easily.

Problem Solving: Strong analytical ability to resolve client concerns and issues efficiently.

Organizational Skills: Attention to detail and efficient management of various client accounts and requests.