Commercial Lines Account Manager I – Insurance Services

Sunstar Insurance Group; Camden (AR); On-site; USD 45,000 - 60,000; Full time

Job summary

Sunstar Insurance Group in Arkansas is seeking an Account Manager I to support client relationships, process insurance documents, and deliver exceptional service in a collaborative setting.

Responsibilities include handling client inquiries, policy changes, renewals, and cross-sell opportunities, while ensuring accuracy in application and policy data.

The role is 75% tactical and 25% strategic, requires an Arkansas Producer License, and offers growth within a supportive SIG U training environment.

Qualifications

• Minimum 2 years in insurance or related field
• Active Arkansas Insurance Producer License required
• Strong communication and organizational skills
• High attention to detail and accuracy

Responsibilities

• Assist clients with inquiries, policy changes, and claims processing.
• Maintain high levels of client satisfaction and retention (target: 90%+).
• Communicate effectively via phone, email, and in-person meetings.
• Prepare and review insurance documents (applications, quotes, policies, endorsements).
• Set up and maintain client accounts and data entry in agency system.
• Identify cross-sell opportunities and support renewals.

Skills

Strong verbal, written, anda0organiz

Microsoft Office Suite

Independent work

Attention to detail

Insurance industry experience

Tools

Applied Epic

Job description

Join our dynamic team as an Account Manager I, where you’ll play a key role in supporting client relationships, processing insurance documentation, and ensuring exceptional service delivery. This position offers a blend of tactical execution and strategic support in a collaborative environment.

Qualifications & Skills

• Minimum 2 years of experience in the insurance industry or a related field.
• Active Arkansas Insurance Producer License required.
• Strong verbal, written, and organizational skills.
• High attention to detail and accuracy.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Applied Epic preferred.
• Ability to work independently under moderate supervision.
• Comfortable handling varied and moderately complex tasks.
• Role is 75% tactical, 25% strategic.
• Non-exempt position.

Key Responsibilities

Client Support & Communication

• Assist clients with inquiries, policy changes, and claims processing.
• Maintain high levels of client satisfaction and retention (target: 90%+).
• Communicate effectively via phone, email, and in‑person meetings.

Policy & Documentation Management

• Prepare and review insurance documents (applications, quotes, policies, endorsements).
• Set up and maintain client accounts, including Auto ID cards, Evidence of Property, and Certificates of Insurance.
• Ensure accurate data entry in the agency management system.

Sales & Account Development

• Support account rounding by identifying cross‑sell opportunities and referring leads to Account Executives or Producers.
• Track policy expiration dates and assist with renewals.

Administrative & Compliance

• Coordinate with carriers on claims, renewals, and policy changes.
• Ensure compliance with agency procedures to prevent errors and omissions.
• Participate in ongoing training and development through SIG U.
• Perform additional duties as assigned by the department supervisor.